Service Alerts

Published: 01 Aug 2021 CURRENT

At Aloes substation, Wells Estate No2 OCB tripped affecting Bluewaters Bay, Wells Estate and surrounding areas.


Published: 01 Aug 2021 CURRENT

URGENT UPDATE!!

UPDATE ON CHURCHILL MAITLAND REPAIRS

The system and reservoirs are filling up, but most affected areas continue to have low-pressure water supplies, particularly in high-lying areas.

This will improve throughout the night.

Our maintenance teams are still looking into areas where people are complaining about intermittent water outages.

We urge all residents to continue to use water wisely.

We apologise for the inconvenience caused.

Published: 01 Aug 2021 CURRENT

WATER SUPPLY UPDATE 

The City would like to inform affected residents and businesses that the Churchill pipeline has filled up.

Most critical distribution reservoirs are building storage.

This means that water has began to be restored in low lying areas of the supply system.

We will continue to see gradual restoration into the day.

Water tankers will be deployed up until 100% water restoration is achieved.

The following key distribution reservoirs are being monitored and strategic pumps are running to boost distribution.

The reservoirs are as follows:

Emerald Hill still at 1,5%

Fairview- 3,11%

Strandale - 3.5%

Gledenning - 7,3%

Fort Nottingham- 1,56%

Airport reservoir - 5,3%

St George's reservoir - 8,39%

With reservoir levels being this low, the recovery of the system will take the majority of the week. We urge residents to continue using water sparingly.

The Municipality would like apologise for the inconvenience and also thank the residents for their understanding. 

More updates will follow as reservoirs continue to fill up. 

Published: 31 Jul 2021 CURRENT

URGENT UPDATE!!!

UPDATE ON REPAIR AT CHURCHILL PIPELINE 

The identified leak has been repaired and pipeline is currently being primed and thereafter the system will be filled up.

It is important to note that all the water is currently being fed through one pipeline while the other was being repaired. In addition, as a result of the high water consumption of the residents, the system remains strained and the recovery of the system will take longer.

The overall reduction in water consumption remains crucial considering that in about 2 months time Churchill will have no water storage left.

It is of utmost importance to save water in every way we can, or we will be forced to queue for it in the near future.

Let's avoid dry taps by adopting water saving habits.

For more information on the Nelson Mandela Bay drought crisis, kindly visit our website on: www.nelsonmandelabay.gov.za.

Published: 31 Jul 2021 CURRENT

Water tankers have been deployed to the locations below:

1) Roaming in Newton Park, 2nd Avenue

2) Cotswold, William Street

3) Builders Warehouse, Walmer Heights

4) Roaming in Schauderville

5) Roaming in Mount Croix

6) Greenacres Mall / Hospital

7) Caltex, Fairview

8) Kensington / Holland Park

9) Donkin & Govan Mbeki Avenue

Kindly note that these water tankers may leave the refill however, they will return to the above locations.


Published: 31 Jul 2021 CURRENT

URGENT UPDATE!!!

UPDATE ON REPAIR AT CHURCHILL PIPELINE 

The identified leak was repaired in the early hours of Saturday morning. During the repair, a secondary leak was discovered that will need a substantial amount of preparation work, including heavy construction equipment.

With this in mind, and considering the extended time for the preparation before commencing with the repair, the pipeline will be put back into service.

With the long length of pipeline and reservoirs that are empty, it is envisaged that this will take the rest of the day into Sunday. Water pressure should start returning to the affected areas by Sunday afternoon.

We apologise for the inconvenience and thank residents for their understanding.

Published: 30 Jul 2021 CURRENT

URGENT UPDATE!!!

UPDATE ON WATER DISRUPTIONS DUE TO REPAIR ON CHURCHILL PIPELINE 

The maintenance team has prepared the site this morning and accessed the pipe to determine the extent of the repairs.

The affected areas are still under water as the leak is further down the steep decline of the pipe. There is a low point that cannot be emptied conventionally therefore, pumps were placed inside the pipe to remove the water. Repair activities will continue throughout the night.

We apologise for the inconvenience caused.

More updates will follow as work progresses.

Published: 30 Jul 2021 CURRENT

UPDATE ON THE CHURCHILL PIPELINE REPAIR

Water tankers have been deployed to the locations below:

1) 2nd Avenue, Newton Park

2) Builders Warehouse, Walmer Heights

3) 9th Avenue, Walmer MPC

4) Nangoza Jebe Hall

5) Jarman Hall, Schauderville

7) Greenacres Hospital

8) Roaming in Mount Croix

9) Roaming in Kensington

Kindly note that tankers may leave to fill up however, they will return to the above locations.

We apologise for the inconvenience caused.

Published: 30 Jul 2021 CURRENT

URGENT UPDATE ON CHURCHILL PIPELINE REPAIR

Equipment for repairs has been brought to site by helicopter due to the difficulty in accessing the site.

Repair work has already started. We envisage work to be completed during the course of the day.

Due to the severity of this water outage, we are looking at a possibility of increasing water tanker points to accommodate the demand.

The published water tanker positions have not changed for now.

The Municipality would like to apologise for the inconvenience caused by this unexpected emergency repair work.

More updates will follow as work progresses.

Issued by Nelson Mandela Bay Municipality Communications.

Published: 29 Jul 2021 CURRENT

URGENT UPDATE ON CHURCHILL PIPELINE REPAIR - 30 July 2021

Equipment for repairs has been brought to the site by helicopter due to the difficulty in accessing the site.

Repair work has already started. We envisage work to be completed during the course of the day.

Due to the severity of this water outage, we are looking at the possibility of increasing water tanker points to accommodate the demand.

The published water tanker positions have not changed for now.

The Municipality would like to apologise for the inconvenience caused by this unexpected emergency repair work.

UPDATE ON THE EMERGENCY REPAIR ALONG THE CHURCHILL PIPELINE - 29 July 2021

The majority of the work was done by hand today to prepare the site as there is no access by vehicle. The contractor requires heavier tools and materials to complete repair and therefore a helicopter will be used to deliver these necessary tools to the site.

In an effort to get more water to the current affected areas, an augmentation will be done this evening as the current demand can it be met.

It is envisaged that water will only be restored by Friday afternoon, due to challenges in accessing the site.

Water tankers have been deployed to the locations below:

1) Caltex Garage, Fairview

2) Greenacres Shopping Mall

3) 2nd Avenue Shopping Mall, Newton Park

4) Builders Warehouse, Walmer Heights

5) Greenshields Park Shopping Mall

6) Humewood Police Station

We apologise for the inconvenience caused and plead for patience. For updates, please do not hesitate to contact the Service Delivery Call Center at 0800 20 5050.

Published: 29 Jul 2021 CURRENT

UPDATE ON THE EMERGENCY REPAIR ALONG THE CHURCHILL PIPELINE -29 July 2021

The Churchill pipeline was isolated for emergency leak repairs in the Driftsands area yesterday, 28 July 2021.

This leak was repaired and a section of the pipeline was re-opened. This opportunity was used to further investigate a possible leak on the pipeline.

Teams have been working on exposing the pipe for a couple of days and found a suspected leak. These repairs take the highest priority and one part of the pipe continues to remain isolated until the leak is repaired.

Water is being supplied through the smaller pipeline however, it cannot meet the current demand.

Teams are repairing the pipeline internally and access is extremely challenging. It is envisaged that water supply will only be restored by Friday morning.

Water tankers have been deployed to the locations below:

1) Builders Warehouse, Walmer Heights

2) Greenacres Shopping Mall

3) 2nd Avenue Shopping Mall, Newton Park

4) Roaming in 6th Avenue, Walmer

5) Roaming in 1st Avenue, South End

6) Roaming in Forest Hill and Humewood

7) Roaming in Bethelsdorp

8) Roaming in Mount Croix

We apologise for the inconvenience caused and plead for patience.

Published: 28 Jul 2021 CURRENT

URGENT ALERT!!!

PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS AS A RESULT OF EMERGENCY REPAIRS ALONG THE CHURCHILL PIPELINE.

The Municipality is currently having difficulty supplying water to certain storage reservoirs due to an emergency repair along the Churchill pipeline.

This jeopardizes the system because storage conditions are still poor due to the ongoing drought. Contractors are currently on-site assessing the repair needs.

The following areas may experience low pressure or disruptions:

1. Parts of Walmer

2.Walmer Downs

3.Mangold Park

4.Glen Hurd

5.Newton Park

6.Greenacres

7.Parts of Cotsworld

8.Parts of Schauderville

9.Linkside

10.Mill Park

11.Parts of Central

12.Mount Croix

13.Perridgevale

14.Deal party

15.North End

16.Sydenham

17.Seaview

18.North End

19.Central

20.Parts of Gelvandale

21.Summerstrand

22.Forrest Hill

The situation will be closely monitored, and water tankers will be made available should reservoir storage levels deplete. These water tanker positions will be advertised on social media and can also be inquired about by calling the service delivery call center at 0800 20 5050.

Consumers are asked not to stockpile water because doing so will accelerate the depletion of storage.

We apologise for any inconvenience this has caused.

Published: 29 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

THE SERVICE DELIVERY CALL CENTRE IS CURRENTLY RECEIVING A HIGH VOLUME OF PHONE CALLS, IT MAY TAKE SOME TIME TO REACH AN OPERATOR

Please be advised that due to the high volume of calls we are currently receiving, customers may have difficulty reaching the Service Delivery Call Center.

We encourage residents to use the Municipal Application or email waterleaks@mandelametro.gov.za to report any service delivery issues.

We sincerely apologise for any inconvenience this has caused.

Published: 29 Jul 2021, Resolved: 29 Jul 2021 RESOLVED

URGENT ALERT!!! 

PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS DUE TO A POWER OUTAGE AT STANFORD ROAD PUMPSTATION

There is a power outage at the Stanford Road pumpstation. Electricity and Energy teams are currently investigating the matter. No timeframe is available as yet.

The following areas may be impacted if storage is depleted before the power returns:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Bethelsdorp

20. Aspen Heights

Water tankers will be made available and their locations will be communicated on the NMBM Facebook and Twitter pages and can also be inquired about by calling the service delivery call centre at 0800 20 5050.

We apologise for any inconvenience caused.

Published: 28 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

 circuit breaker tripped at the Weetwood substation, disrupting power to Victoria Park, Walmer, Forrest Hill, Victoria Park South End, and Humewood.


Published: 28 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

The Rodean Substation has been vandalised, disrupting electricity supply to Dyke Road Algoa Park.

Published: 27 Jul 2021, Resolved: 29 Jul 2021 RESOLVED

UPDATE ON THE PLANNED WATER SHUTDOWN TO REPAIR LEAKS AND INSTALL BULK METERS

Maintenance work on the bulk water pipeline has been completed.

The line is currently being primed, and the reticulation system is filling up.

The majority of the affected areas are expected to have their water supply restored by tonight.

We appreciate the residents' patience and apologise for the inconvenience.

Published: 27 Jul 2021, Resolved: 28 Jul 2021 RESOLVED

URGENT ALERT!!!

THE SERVICE DELIVERY CALL CENTRE IS CURRENTLY RECEIVING A HIGH VOLUME OF PHONE CALLS, IT MAY TAKE SOME TIME TO REACH AN OPERATOR.

July 27,2021

Please be advised that due to the high volume of calls we are currently receiving, customers may have difficulty reaching operators.

We encourage residents to use the Municipal App or email waterleaks@mandelametro.gov.za to report any service delivery issues.

We sincerely apologise for any inconvenience this has caused.

Published: 27 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

At Aloes substation, Coega Village 11kV Circuit Breaker tripped affecting Coega Village, surrounding areas. 

Published: 27 Jul 2021, Resolved: 01 Aug 2021 RESOLVED

Tjoksville line turned off for emergency maintenance on equipment, affecting Tjoksville, NU29.


Published: 26 Jul 2021, Resolved: 28 Jul 2021 RESOLVED

URGENT ALERT!!

PLANNED WATER SHUTDOWN TO REPAIR LEAKS AND INSTALL BULK METERS

The City would like to inform residents that on Tuesday, July 27, 2021, a planned shutdown of the bulk water pipeline will take place in order to repair leaks and install multiple bulk meters on the pipeline.

The work should be completed by the end of the day, and the supply should be restored by the evening.

During the shutdown, the following areas may be impacted:

1. Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei /Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Bethelsdorp

20.Aspen Heights

Water tankers will be made available; their locations will be announced on social media and can also be inquired about by calling 0800205050.

Please accept our apologies for any inconvenience this has caused.

Published: 25 Jul 2021, Resolved: 27 Jul 2021 RESOLVED

Transformer 22kV CB tripped at the Deal Party substation in Metcalfe, affecting Deal Party and surrounding areas. 

Published: 24 Jul 2021, Resolved: 25 Jul 2021 RESOLVED


Elft Close Circuit Breaker tripped at Bloemendal substation, affecting Extension 29, section of Bloemendal.


Staff are working to restore supply; no timeframe available.


We apologise for any inconvenience this has caused.

Published: 24 Jul 2021, Resolved: 24 Jul 2021 RESOLVED

Summerdunes 11kV Oil Circuit Breaker tripped at Summerstrand substation, affecting a section of Summerstrand and surrounding areas.


Staff are working to restore supply, no timeframe.


We apologise for any inconvenience this has caused.


Published: 22 Jul 2021, Resolved: 25 Jul 2021 RESOLVED

Toll gate/Algoa Road 1, market square 1, van Reibeck Circuit Breakers, and market square/middrosty Circuit Breakers all tripped on O/C.

Staff are on the scene determining the source of the problem. Sections of market square and mosel area currently without electrical supply.

We apologise for the inconvenience caused.

Published: 22 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

Eskom will implement STAGE 2 loadshedding from 16H00 to 21H30.

Schedule for today:

*16H00-18H30: Groups 13, 18

*18H00-20H30: Groups 14, 19

*20H00-21H30: Groups 15, 1

All schedules are available on the Loadshedding Page

Published: 21 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

UPDATE ON MAINTENANCE DONE AT CHURCHILL PIPELINE

Maintenance work on the Churchill pipeline yesterday encountered some challenges resulting in a delay until today. This work is different to the work on the Nooitgedagt line scheduled for today that was postponed due to the celebration of Eid.

The Churchill pipeline is now on full pressure and running as usual. Two pumps have been running to the affected zone for over an hour.

The reticulation system is filling up and it is envisaged that most areas will see their water supply returning to normal.

We apologise for the inconvenience caused.

Published: 21 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

DATE ON PLANNED SHUTDOWN OF CHURCHILL PIPELINE TO INSTALL BULK METER

The Municipality wishes to inform residents that the work to install bulk meters was slightly delayed due to weather conditions. 

The teams have completed the work and are busy filling up the pipeline again.

The bulk pipeline will be full later this morning, restoring supply to reservoirs.

Published: 20 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

URGENT ALERT!!

WATER SHUTDOWN PLANNED FOR 21 JULY 2021 POSTPONED

The planned shut down and repair of a major leak on our bulk distribution system has been postponed due to it being Eid-Ul-Adha tomorrow.

This will accommodate the water demand that comes with the ceremonies across the Muslim community in the Metro.

Published: 20 Jul 2021, Resolved: 24 Jul 2021 RESOLVED

We are performing emergency switching on the Rowallan Park circuit that connects to the Vincent substation.

Pollock, Lategan, Rowan Mini, Smollen, Strydom, Marche, and Parsons Green Mini substations will be temporarily shut down while we repair the Rowallan Park/Vincent cable and verify the quality of supply at Vincent Substation.

We apologise for any inconvenience this has caused.

Published: 20 Jul 2021, Resolved: 20 Jul 2021 RESOLVED

URGENT ALERT!!!

PLANNED WATER SHUTDOWN TO REPAIR LEAKS AND INSTALL BULK METERS

The City would like to inform residents that on Wednesday, July 21, 2021, a planned shutdown of the bulk water pipeline will take place in order to repair leaks and install multiple bulk meters on the pipeline.

The work should be completed by the end of the day, and the supply should be restored by the evening.

During the shutdown, the following areas may be impacted. 

1. Rowallan Park

2.Francis Evatt Park

3.Hunters Retreat

4.Bay West

5.Parsonsvlei /Westbrook

6.Morningside

7.Kabega Park

8.Sherwood

9.Westering

10.Cotswold

11.Helenvale

12.Malabar

13.Parts of Schauderville

14.Framesby

15.Sunridge Park

16.Parts of Lorraine

17.Parts of Theescombe

18.Kamma Park

19.Bethelsdorp

20.Aspen Heights

Water tankers will be made available; their locations will be announced on social media and can also be inquired about by calling 0800205050.

Please accept our apologies for any inconvenience this has caused.

Published: 20 Jul 2021, Resolved: 25 Jul 2021 RESOLVED

Gqamlana, Mendi, and Limba Church substations were turned off for emergency repairs, affecting New Brighton and the surrounding areas.

Supply will be reinstated as soon as possible. There is currently no estimate of how long it will take.

We apologise for any inconvenience this has caused.

Published: 20 Jul 2021, Resolved: 21 Jul 2021 RESOLVED

CALL CENTRE TO RESUME OPERATIONS AT 2PM

The Municipality wishes to inform residents that services at the call centre are expected to resume this afternoon at 2 p.m.

The facility has been fumigated in accordance with protocol, and it is safe for employees to return to work.

However, we anticipate that there will be a significant backlog as a result of the temporary closure of the centre.

As a result, responses may take longer than usual to be sent out.

We appreciate the residents' patience and ask that they continue to email their queries to waterleaks@mandelametro.gov.za or use the Municipal Application rather than calling.

We apologise for any inconvenience this has caused.

Published: 19 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

URGENT ALERT!!!

PLANNED SHUTDOWN OF THE CHURCHILL PIPELINE TO INSTALL BULK METERS

The Municipality would like to inform residents that the Churchill pipeline will be shut down in-order to install bulk meters as part of the water conservation and demand management program.

This opportunity will also be used to inspect the pipeline for leaks.

Reservoirs have been pre-filled, but there is a risk of disruption if storage is depleted before work is completed.

The pipeline will be shut down on Tuesday, July 20, 2021.

The work is expected to be completed by 19:00.

Low pressure or disruptions may occur in the following areas:

1. Walmer Downs

2. Mangold Park

3. Glen Hurd

4. Parts of Walmer

5. Newton Park

6. Greenacres

7. Parts of Cotsworld

8. Parts of Schauderville

9. Linkside

10. Mill Park

11. Parts of Central

12. Mount Croix

13. Perridgevale

14. Deal party

15. North End

16. Sydenham

The situation will be closely monitored, and water tankers will be made available if reservoir storage levels fall below a certain level.

Water tanker positions will be communicated via NMBM social media and can be inquired about by calling the call centre at 0800 20 5050.

Consumers are urged to use water sparingly and avoid stockpiling, as this will hasten the depletion of storage.

We apologise for any inconvenience this has caused.

Published: 16 Jul 2021, Resolved: 19 Jul 2021 RESOLVED

PLANNED WATER SHUTDOWN TO CARRY OUT MAINTENANCE

The Municipality wishes to inform residents that a planned water shutdown will take place tomorrow, 17 July 2021 to replace a valve.

This is part of the Municipality's efforts to improve the water infrastructure and decrease water losses.

This shutdown will affect the areas below:

1. Bridgemead

2. Rowallan Park (above the Baywest and Bridgemead turnoff)

3. Hunters Close


We apologise for the inconvenience caused.

Published: 13 Jul 2021, Resolved: 19 Jul 2021 RESOLVED

URGENT ALERT!!!

WATER OUTAGES IN PARTS OF THE CITY DUE TO A FAILURE AT THE STANDFORD PUMPSTATION

Some areas of the City are currently experiencing water disruptions or low pressure as a result of a fault at the Standford Road Pumpstation, which caused operations to halt for a brief period of time.

The pumpstation, on the other hand, is back up and running, and it is expected that water supply will be restored by tomorrow morning.

The following areas are affected and may experience disruptions or low pressure:

1. Rowallan Park

2. Kabega Park

3. Parsons Ridge

4. Parsonsvlei

5. Francis Evatt Park

6. Morningside

7. Baywest

8. Sherwood

9. Lorraine

10. Westering

11. Framesby

12. Sunridge Park

13. Linton Grange

15. Malabar

16. Barcelona

17. Cotswold

We apologise for any inconvenience this has caused.

Published: 13 Jul 2021, Resolved: 19 Jul 2021 RESOLVED

UPGRADING OF SERVICE DELIVERY CALL CENTRE SYSTEMS SCHEDULED FOR THIS WEEKEND

The Municipality would like to inform residents that the service delivery call centre systems will be upgraded on Saturday, 17th July 2021. This will result in the call centre being off-line temporarily.

It is foreseen that the call centre will be offline the entire day on Saturday and will be operational on Sunday, 18 July 2021. 

Members of the public are encouraged to send their queries to waterleaks@mandelametro.gov.za or use the Municipal application during this time. 

Residents will be notified as soon as the call centre reopens. 

We apologise for any inconvenience this has caused.

Published: 11 Jul 2021, Resolved: 12 Jul 2021 RESOLVED

UPDATE ON THE CALL CENTRE'S TEMPORARY CLOSURE DUE TO A COVID-19 INCIDENT

July 11, 2021

Please be advised that the CallCentre has been decontaminated. As per standard procedure, the building must be cleared for the next two hours, which means the Call Center will be operational by 14:00. This is done so that employees can return to work in a safe environment.

We encourage residents to continue using alternative methods to report queries.

Service delivery related queries can be reported by emailing waterleaks@mandelametro.gov.za or by using the Municipality App.

We appreciate your patience and support, and we apologize for any inconvenience this has caused.

Published: 08 Jul 2021, Resolved: 22 Jul 2021 RESOLVED

CLOSURE OF LIBRARIES, MUSEUMS, AND MULTI-PURPOSE CENTRES

PLEASE NOTE: This Alert is still current until further notice

In terms of  Government Gazette No. 44772, published on Monday, 28 June 2021, gatherings are prohibited and these facilities are specifically mentioned in the Gazette and have been closed with effect from Tuesday 29 June 2021.

This includes all other Sports, Recreation, Arts & Culture facilities including stadia.

Published: 07 Jul 2021, Resolved: 11 Jul 2021 RESOLVED

ELECTRICITY SHUTDOWN NOTICE:

This shutdown is a 2-phase approach to replace the 66kV circuit breaker and to perform preventative maintenance to reduce the risk of extended outages, thus creating a firm and reliable network

DATE: Sunday, 11 July 2021 (alternatively 18 July 2021)

WHERE: Ditchling Rd Substation / Perl Rd No. 1 66kV substation

TIME: 07H00 - 15H00

(From 07H00 to 11H00 all areas listed will be affected;
from 11H00 to 15H00 only customers fed from Perl Road sub will be affected)

All areas fed from Ditchling / Perl Rd substation:

Section of Malabar
Section of Gelvandale
Section of Helenvale
Buffelsfontein Rd
Charlo
Circular Drive
Fairview
Greenshields Park
Gamtoos
Walmer
17th Ave, Walmer
Section of Mangold Park
Mount Pleasant
Overbaakens
Springfield
Walmer Downs
William Moffet
Section of Linton Grange
Section of Fernglen
Cotswold
Sunridge Park
Framesby
Westering
Algoa Park
Young Park
Loerie Pumps
SGP Line - Summit/Gamtoos Punps
SLL Line - Summit/Loerie/Lime Bank
NFL Line - Nocton Farms
FBH Line - Fitches Corner/Blue Horison Bay
FCR Line - Fitches Corner/Rocklands
FCW Line - Fitches Corner/Witteklip
FGR Line - Fitches Corner Gedultsrivier
VMW Line - Van Stadens Woodridge
TBS Line - Thornhill Boxes & Shooks
Cadles
Ferguson
Sections of Korsten
Northdowns 22kV & 6.6kV Substation
Ferrovorm 22kVWillard 6.6kV Substation

Subs from Perl Road
Neave TownshipNeave Industrial
USM 22kV Substation
Aspen Pharmacare 22kV Substation
Aspen 1 22kV Substation
Fairclough 22kV Substation
Durban Road 22kV Substation
United 22 & 6.6kV Substation
Aberdare 22kV Substation
Livingston 22kV Substation
Ford Neave 22kV Substation

All supplies to be treated as live for the duration of the outage.


Published: 05 Jul 2021, Resolved: 12 Jul 2021 RESOLVED

WATER DISRUPTIONS CONTINUE AS A RESULT OF WESTERN SUPPLY DAMS THAT REMAIN STRESSED

The water supply from Churchill and Impofu dams is still in jeopardy.

Water consumption from these resources is on average 50 megalitres per day greater than what the system can supply, resulting in insufficient pressure for water to flow into the Glendenning reservoir.

This morning, operational changes were made to try to improve the pressure. These interventions are being evaluated for effectiveness.

Water tankers will be communicated via NMBM social media pages and can be enquired about by calling 0800 20 50 50

We sincerely apologise for inconvenience caused.

Published: 04 Jul 2021, Resolved: 04 Jul 2021 RESOLVED

SUBSTATION VANDALISED:

The 6kV substation at Cradock Place has been vandalised, affecting Algoa Park, Cradock Place, and surrounding areas.

Staff are working to restore supply; no timeframe available.

We apologise for any inconvenience this has caused.

Published: 04 Jul 2021, Resolved: 12 Jul 2021 RESOLVED

WATER DISRUPTIONS IN SYDENHAM CAUSED BY BURST PIPE AND ELECTRICITY OUTAGE AT CHURCHILL WATER TREATMENT WORKS

There was a problem on the Churchill supply system that stems from an electricity outage and burst pipe at Churchill Treatment Works. This feeds Glendenning reservoir amongst others, that supplies Sydenham.

Due to the systems slow recovery rate, even the supply from Emerald Hill into Walmer will also be affected.

As a result of the high water consumption, the recovery of the system will take longer than expected.

Water tankers will be deployed and communicated on all NMBM social media pages and can be enquired from 0800 20 50 50.

We apologise for the inconvenience caused.

Published: 03 Jul 2021, Resolved: 04 Jul 2021 RESOLVED

UPDATE 14:00

PARTS OF THE CITY EXPERIENCING WATER DISRUPTIONS DUE TO POWER OUTAGE AT STANDFORD ROAD BOOSTER PUMP STATION

Due to an outage of electricity, there was a problem with the Churchill supply system.

The system feeds the Glendenning reservoir, which provides water to Sydenham and other areas.

The problem has since been resolved, but because of the slow recovery, the supply from Emerald Hill to Walmer will be disrupted as well.

It is expected that the supply will be restored during the night, barring any unforeseen circumstances.

Water trucks can be found at the following locations:

1) Roaming Sydenham area

2) Verdun Checkers

3) Rowen Street, Rowallan Park

4) Greenbushes Caltex

5) Sherwood Spar

6) Hunters Spar

7) PnP in Linton Grange

8) Roaming in Extension 35, Bethelsdorp

9) Roaming in Barcelona / Helenvale area

10) Asphen Heights

We apologise for the inconvenience caused.

Published: 03 Jul 2021, Resolved: 04 Jul 2021 RESOLVED

URGENT ALERT!!!

PARTS OF THE CITY EXPERIENCING WATER DISRUPTIONS DUE TO POWER OUTAGE AT STANDFORD ROAD BOOSTER PUMP STATION

Chelsea reservoir storage has been depleted due to a power outage that affects Standford Road booster pump station.

The problem has been reported to Electricity & Energy and they will assess the situation.

This outage disrupts the East-West water supply transfer and caused reservoirs to lose storage.

There is currently no timeframe for the reinstatement of electricity however, regular updates will be provided.

The following areas will be affected if all storage reservoirs fed by Chelsea Reservoir is depleted:

1. Rowallan Park

2. Francis Evatt Park

3. Hunters Retreat

4. Bay West

5. Parsonsvlei / Westbrook

6. Morningside

7. Kabega Park

8. Sherwood

9. Westering

10. Cotswold

11. Helenvale

12. Malabar

13. Parts of Schauderville

14. Framesby

15. Sunridge Park

16. Parts of Lorraine

17. Parts of Theescombe

18. Kamma Park

19. Bethelsdorp

20. Aspen Heights

Water tankers will be made available and their locations will be communicated via NMBM social media pages. Residents can also enquire the locations of the tankers at 0800205050.

We apologise for the inconvenience caused.

Published: 30 Jun 2021, Resolved: 04 Jul 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

DATE: Saturday, 3 July 2021 (Weather permitting)

TIME: 07:00 - 18:00

AFFECTED AREAS:

Albany Road, Queen, Butler and Princess Streets and Middle Avenue, Central

Please treat all installations as "LIVE'

Electricity & Energy Directorate Call Centre: 041 506 5595

Published: 29 Jun 2021, Resolved: 03 Jul 2021 RESOLVED

PARTS OF THE CITY MAY EXPERIENCE WATER DISRUPTIONS DUE TO A FAULT AT CHURCHILL WATER TREATMENT WORKS

The Municipality is currently experiencing difficulties supplying water to certain storage reservoirs due to a fault at the Churchill Water Treatment Works.

This places the system at risk as storage conditions remain low due to the ongoing drought. Contractors are currently on site assessing requirements to execute repairs.

Areas that could experience low pressure or water disruptions include:

1. Parts of Walmer

2. Walmer Downs

3. Mangold Park

4. Glen Hurd

5. Newton Park

6. Greenacres

7. Parts of Cotsworld

8. Parts of Schauderville

9. Linkside

10. Mill Park

11. Parts of Central

12. Mount Croix

13. Perridgevale

14. Deal party

15. North End

16. Sydenham

The situation will be monitored and water tankers will be made available should reservoir storage levels deplete. These water tanker positions will be communicated throughout social media and can be enquired from 0800 20 5050.

Consumers are requested to use water sparingly and not to stockpile as this will accelerate the depletion of storage.

Published: 28 Jun 2021, Resolved: 22 Jul 2021 RESOLVED

LIMITED CUSTOMER CARE CENTRES

The following six (6) Customer Care Centres are open to the public from 8:00 to 15:30, as from Wednesday 14 July 2021:-

1) Mafana Sekhaya Gqobose (old City TREASURER). Govan Mbeki Avenue, Central, Port Elizabeth

2) Korsten office, Abette Street, Korsten (at Traffic Department & Library opposite Livingstone hospital)

3) Uitenhage office, Uitenhage City Hall

4) Thusong Centre Motherwell, corner Maku Road and Tyirirha Street, NU4B

5) New Brighton, Ntshekisa Road

6) Kwanobuhle, Pono Tini Road, next to Fire Station

Accounts Call Centre on tel 041-5065555 will be operational

Published: 28 Jun 2021, Resolved: 29 Jun 2021 RESOLVED

UPDATE ON REPAIR OF THE MOTHERWELL /CHELSEA PIPELINE  - June 28, 2021

The burst on the Motherwell / Chelsea pipeline, which affected large parts of the Northern and Western parts of Gqeberha, was resolved late on Friday and water supply was restored to most areas on Saturday. Any residents who are still experiencing water disruptions in these areas are requested to contact the call centre on ?0800 20 50 50?.

Areas which are, however, still affected include Reservoir Hills, Khayamnandi in Despatch and the higher lying parts of Joe Slovo West.

Water tankers have been deployed to these areas and are roaming in:

1. Reservoir Hills

2. Khayamnandi

3. Kingston

4. Joe Slovo West

These areas are expected to start receiving water once lower lying reservoirs reach full capacity.

Uitenhage is currently also experiencing water disruptions as a result of critical planned maintenance work that was carried out over the weekend. This work could not be completed due to certain technical complications but is expected to be completed by the end of the day.

Areas which are affected include:

1. Nelson Mandela Bay

2. Logistics Park

3. Alexander Park Industrial area

4. Van Riebeeck Hoogte

Valleisig

5. Scheepershoogte

6. Fairbridge Heights

7. Strelitzia Park

8. Winterhoek Park

9. Vanes Estate

10. Levyvale

11. Janssendal

12. Mosel

13. Penford

14. College Hill

Water tankers are being deployed to assist residents and at the locations below:

1. Nelson Mandela Bay

2. Logistics Park

3. Corner Van Riebeeck Street and Errol Avenue

4. Daniel Pienaar Road

5. Hex River Road

We apologize for the inconvenience caused.

Published: 26 Jun 2021, Resolved: 27 Jun 2021 RESOLVED

UPDATE ON THE MOTHERWELL / CHELSEA PIPELINE REPAIR - JUNE 26, 2021

Member of the Mayoral Committee for Infrastructure and Engineering, Cllr Thsonono Buyeye, visited the Motherwell / Chelsea repair site to assess the progress made so far.

The repair has been completed successfully, and the team is currently backfilling the earth. It will take the rest of the afternoon to complete this task.

Water supply has already been established in some lower-lying areas.

We implore residents to be patient as the system fills up

We apologise for the inconvenience caused.

Published: 26 Jun 2021, Resolved: 27 Jun 2021 RESOLVED

UPDATE ON REPAIR OF THE MOTHERWELL / CHELSEA PIPELINE - June 26, 2021

Work on the Motherwell / Chelsea pipeline is still ongoing. Additional resources were arranged to speed up repairs this morning.

Supply will be restored today however, with the system being empty, it will take some time for water supply to be fully restored.

WATER TANKER POSITIONS

Wanter tankers can be found at the locations listed below:

1) Roaming in Barcelona

2) Linton Grange PnP

3) Roaming in Malabar

4) Hunters Retreat Spar

5) Roaming in Govan Mbeki / Kleinskool

6) Sherwood Spar

7) Roaming in Gelvandale

8) Roaming in Clearly Park

Kindly note that these tankers may leave the area to refill however, they will return to the locations above.

We apologise for the inconvenience caused.

Published: 21 Jun 2021, Resolved: 26 Jun 2021 RESOLVED

PLANNED WATER DISRUPTION IN NEW BRIGHTON TO PERFORM CRITICAL INFRASTRUCTURE MAINTENANCE

June 21, 2021

The City wishes to notify residents that there will be a planned water outage in New Brighton in order to perform critical infrastructure maintenance to reduce water losses.

The water supply will be turned off from 08:00 to 17:00 on Tuesday, June 22, 2021.

We apologise for any inconvenience this has caused

Published: 13 Jun 2021, Resolved: 18 Jun 2021 RESOLVED

STAGE 1 loadshedding implemented from 17H00 to 20H30. 

Group 1 will be shed from 17H00 to 18H30; Group 2 from 18H00 to 20H30.

Published: 11 Jun 2021, Resolved: 12 Jun 2021 RESOLVED


Loadshedding ceased until further notice.

Published: 10 Jun 2021, Resolved: 11 Jun 2021 RESOLVED

Stage 2 Loadshedding 

Friday, 11 June 2021

* 10H00 - 12H30: Groups 12, 17
* 12H00 - 14H30: Groups 13, 18
* 14H00 - 16H30: Groups 14, 19
* 16H00 - 18H30: Groups 15, 1
* 18H00 - 20H30: Groups 16, 2
* 20H00 - 22H30: Groups 17, 3
* 22H00 - 00H30: Groups 18; 4

Saturday, 12 June 2021
* 00H00 - 02H30: Groups 19, 5
* 02H00 - 04H30: Groups 1, 6
* 04H00 - 06H30: Groups 2, 7
* 06H00 - 08H30: Groups 3, 8
* 08H00 - 10H30: Groups 4, 9
* 10H00 - 12H30: Groups 5, 10
* 12H00 - 14H30: Groups 6, 11
* 14H00 - 16H30: Groups 7, 12
* 16H00 - 18H30: Groups 8, 13
* 18H00 - 20H30: Groups 9, 14
* 20H00 - 22H30: Group 10, 15
* 22H00 - 00H30: Groups 11, 16

Sunday, 13 June 2021
* 00H00 - 02H30: Groups 12, 17
* 02H00 - 04H30: Groups 13, 18
* 04H00 - 06H30: Groups 14, 19
* 06H00 - 08H30: Groups 15, 1
* 08H00 - 10H30: Groups 16, 2
* 10H00 - 12H30: Groups 17, 3
* 12H00 - 14H30: Groups 18, 4
* 14H00 - 16H30: Groups 19, 5
* 16H00 - 18H30: Groups 1, 6
* 18H00 - 20H30: Groups 2, 7
* 20H00 - 22H30: Groups 3, 8

All schedules available on the Load-shedding page and in the Document Library, Category Load-shedding

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 10 Jun 2021, Resolved: 10 Jun 2021 RESOLVED

STAGE 3 loadshedding will be implemented from 08H00 to 22H30 

Thursday, 10 June 2021

* 08H00 - 10H30: Groups 18, 4, 9
* 10H00 - 12H30: Groups 19, 5, 10
* 12H00 - 14H30: Groups 1, 6, 11
* 14H00 - 16H30: Groups 2, 7, 12
* 16H00 - 18H30: Groups 3, 8, 13
* 18H00 - 20H30: Groups 4, 9, 14
* 20H00 - 22H30: Groups 5, 10, 15

All schedules available on the load-shedding page  and in the Document library - Category - Loadshedding

Published: 09 Jun 2021, Resolved: 09 Jun 2021 RESOLVED

STAGE 4 loadshedding implemented from 14H00 to 22H30.

Wednesday, 9 June 2021

* 14H00 - 16H30: Groups 9, 14, 19, 5

* 16H00 - 18H30: Groups 10, 15, 1, 6

* 18H00 - 20H30: Groups 11, 16, 2, 7

* 20H00 - 22H30: Groups 12, 17, 3, 8

Published: 09 Jun 2021, Resolved: 10 Jun 2021 RESOLVED

Stage 2 loadshedding will be implemented from 10H00 until Sunday, 13 June 2021 at 22H30.

Thursday, 10 June 2021

* 00H00 - 02H30: Groups 14, 19
* 02H00 - 04H30: Groups 15, 1
* 04H00 - 06H30: Groups 16, 2
* 06H00 - 08H30: Groups 17, 3
* 08H00 - 10H30: Groups 18, 4
* 10H00 - 12H30: Groups 19, 5
* 12H00 - 14H30: Groups 1, 6
* 14H00 - 16H30: Groups 2, 7
* 16H00 - 18H30: Groups 3, 8
* 18H00 - 20H30: Groups 4, 9
* 20H00 - 22H30: Groups 5, 10
* 22H00 - 00H30: Groups 6, 11

Friday, 11 June 2021

* 00H00 - 02H30: Groups 7, 12
* 02H00 - 04H30: Groups 8, 13
* 04H00 - 06H30: Groups 9, 14
* 06H00 - 08H30: Groups 10, 15
* 08H00 - 10H30: Groups 11, 16
* 10H00 - 12H30: Groups 12, 17
* 12H00 - 14H30: Groups 13, 18
* 14H00 - 16H30: Groups 14, 19
* 16H00 - 18H30: Groups 15, 1
* 18H00 - 20H30: Groups 16, 2
* 20H00 - 22H30: Groups 17, 3
* 22H00 - 00H30: Groups 18; 4

Saturday, 12 June 2021

* 00H00 - 02H30: Groups 19, 5
* 02H00 - 04H30: Groups 1, 6
* 04H00 - 06H30: Groups 2, 7
* 06H00 - 08H30: Groups 3, 8
* 08H00 - 10H30: Groups 4, 9
* 10H00 - 12H30: Groups 5, 10
* 12H00 - 14H30: Groups 6, 11
* 14H00 - 16H30: Groups 7, 12
* 16H00 - 18H30: Groups 8, 13
* 18H00 - 20H30: Groups 9, 14
* 20H00 - 22H30: Group 10, 15
* 22H00 - 00H30: Groups 11, 16

Sunday, 13 June 2021

* 00H00 - 02H30: Groups 12, 17
* 02H00 - 04H30: Groups 13, 18
* 04H00 - 06H30: Groups 14, 19
* 06H00 - 08H30: Groups 15, 1
* 08H00 - 10H30: Groups 16, 2
* 10H00 - 12H30: Groups 17, 3
* 12H00 - 14H30: Groups 18, 4
* 14H00 - 16H30: Groups 19, 5
* 16H00 - 18H30: Groups 1, 6
* 18H00 - 20H30: Groups 2, 7
* 20H00 - 22H30: Groups 3, 8

All schedules available on the Loadshedding page and in the document library

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 08 Jun 2021, Resolved: 09 Jun 2021 RESOLVED

STAGE 2 loadshedding implemented from 17H00 to 22H30.

*17H00-18H30: Groups 17, 3
*18H00-20H30: Groups 18, 4
*20H00-22H30: Groups 19, 5

All schedules available on the Loadshedding page and in the Document Library

Published: 07 Jun 2021, Resolved: 18 Jun 2021 RESOLVED

WATER SUPPLY DISRUPTION IN DEAL PARTY DUE TO BURST PIPE

Deal Party is currently without water due to a pipe burst discovered on the supply line near the Perseverance turn off.

Contractors have been dispatched to the site to perform repairs, and supply is expected to be restored during the night, barring any unforeseen circumstances.

Residents are encouraged to use water wisely.

We apologise for any inconvenience this has caused

Published: 07 Jun 2021, Resolved: 08 Jun 2021 RESOLVED

STAGE 1 loadshedding will be implemented from 17H00 to 22H30. 

17H00-18H30: Group 5

18H00-20H30: Group 6

20H00-22H30: Group 7

Published: 07 Jun 2021, Resolved: 10 Jun 2021 RESOLVED

WESTERN AREAS EXPERIENCING WATER DISRUPTIONS AS A RESULT OF POWER FAILURES

The knock-on effects of the weekend's two electrical outages have delayed the recovery of the water supply system.

Water installations are exempt from loadshedding however, this was a power failure. The Municipality is currently pumping 80 megalitres a day to supply the Western areas, but it will take a while before the system fully recovers.

Certain parts of the Western areas up to Malabar are experiencing low pressure and water disruptions during this time.

Residents are urged to use water sparingly.

We apologize for the inconvenience caused.

Published: 03 Jun 2021, Resolved: 07 Jun 2021 RESOLVED

URGENT ALERT!!!


WATER TANKER POSITIONS- June 3, 2021

Water trucks can be found at the following locations:

1. KwaMagxaki, Engen garage

2. KwaDwesi police station

3. Chatty clinic

4. KwaNoxolo Community Centre

5. Kleinskool, Cllrs Office

6. Barberry Drive area, roaming

7. Booysens Park, roaming

Kindly note that the trucks may leave to refill, but they will return to these locations.

Published: 03 Jun 2021, Resolved: 10 Jun 2021 RESOLVED

UPDATE ON CRITICAL MAINTENANCE OF BULK PIPELINE - June 3, 2021

The critical maintenance that was being done on the Motherwell Chelsea bulk pipelines was completed last night around 23H00.

The line has been opened and reservoirs are being filled up.

Filling up will take time as most of our supply reservoirs, including Bethelsdorp, Bloemendal, and Chelsea, are filling up after being depleted.

We anticipate that it will take the whole day for the system to fully recover.

Water tankers are being arranged and positions will be communicated shortly and can also be enquired from the call centre on 0800 20 5050.

We thank residents for their patience and apologize for the inconvenience caused.

Published: 02 Jun 2021, Resolved: 04 Jun 2021 RESOLVED

Electricity Shutdown notification for emergency repairs:

When: Thursday, 3 June 2021

Time: 09H00-12H00

Affected areas: Stanley Street and part of Irvine Street Richmond Hill


Published: 02 Jun 2021, Resolved: 07 Jun 2021 RESOLVED

As per Eskom Stage 1 loadshedding will be implemented Sunday from 17H00 to 22H00

Please click here to view the complete schedules

Published: 01 Jun 2021, Resolved: 03 Jun 2021 RESOLVED

UPDATE ON CRITICAL MAINTENANCE OF BULK PIPELINE - July 2, 2021

Due to the system being extremely constrained by the drought, the Municipality is trying to fully utilize the opportunity of a shutdown to maximise the work achieved.

Multiple proactive repairs are done with reactive ones. A majority of the repairs were completed last night however, due to unforeseen circumstances, the work has not yet been completed and is still ongoing. It is envisaged to be completed by midday today.

Until now, storage has been sufficient but some of the areas below could experience water supply disruptions this morning:

Rowallan Park
Francis Evatt Park
Hunters Retreat
Bay West
Parsonsvlei
Morningside
Kabega Park
Sherwood
Westering
Cotswold
Helenvale
Malabar
Parts of Schauderville
Framesby
Sunridge Park
Parts of Lorraine
Parts of Theescombe
Kamma Park
Bethelsdorp
Aspen Heights
Bloemendal
KwaDwesi
KwaMagxaki
Joe Slovo
Chatty
Parts of the Northern areas

We apologise for the inconvenience caused.

Published: 31 May 2021, Resolved: 01 Jun 2021 RESOLVED

STAGE 2 loadshedding implemented from 16H00 to 05H00.

16H00-18H30: Groups 16; 2 

18H00-20H30: Groups 17; 3; 

20H00-22H30: Groups 18, 4;

20H00-22H30: Groups 18, 4; 

22H00-00H30: Groups 19, 5; 

00H00-02H30: Groups 1, 6; 

02H00-04H30: Groups 2, 7;

04H00-05H30: Groups 3, 8

Published: 26 May 2021, Resolved: 27 May 2021 RESOLVED

STAGE 1 loadshedding implemented from 17H00 to 22H30. 

17H00-18H30: Group 13 

18H00-20H30: Group 14

 20H00-22H30: Group 15.

Published: 18 May 2021, Resolved: 18 May 2021 RESOLVED

STAGE 1 loadshedding will be implemented from 17H00 to 22H30.

* 17H00 - 18H30: Groups 12
* 18H00 - 20H30: Groups 13
* 20H00 - 22H30: Group 14

Published: 16 May 2021, Resolved: 18 May 2021 RESOLVED

Eskom implemented Stage 2 loadshedding

Tuesday, 18 May 2021

* 00H00 - 02H30: Groups 4, 9
* 02H00 - 04H30: Groups 5, 10
* 04H00 - 06H30: Groups 6, 11
* 06H00 - 08H30: Groups 7, 12
* 08H00 - 10H30: Groups 8, 13
* 10H00 - 12H30: Groups 9, 14
* 12H00 - 14H30: Groups 10, 15
* 14H00 - 16H30: Groups 11, 16
* 16H00 - 18H30: Groups 12, 17
* 18H00 - 20H30: Groups 13, 18
* 20H00 - 22H30: Group 14, 19

Published: 12 May 2021, Resolved: 18 Jun 2021 RESOLVED

ELECTRICITY SHUTDOWN

To stabilise the load during peak times at Redhouse sub, Kwamagxaki 1 and 2 feeders will be switched off in turn from 17H00 to 20H30 every night until the transformer repairs are completed.

*17H00-18H45: Kwamagxaki1 will be switched off affecting Kwanoxolo, Soweto-on-Sea, Missionvale Salt Works*18H45-20H30: Kwamagxaki2 will be swithced off affecting Kwamagxaki, Kwadwesi

Published: 09 May 2021, Resolved: 10 May 2021 RESOLVED

Emergency electricity shutdown

Due to damaged transformer at Redhouse sub, Kwamagxaki No1 will be switched off from 17H30 to 18H45; Koyana Redhouse and Mgengo from 18H45 to 20H00 to stabilise load. Kwamagxaki, New Brighton will be affected.

Published: 04 May 2021, Resolved: 20 May 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Date: (Weather permitting)

19 or 20 May 2021 (Weather

Time: 09:00 - 17:00

Affected areas: Sydenham Area;

  • Smart Street
  • Arthur Street
  • Steboneath Road
  • All side streets between Albert Road and Smart Street

Please treat all installations as "LIVE".

Electricity & Energy Call Centre: 041 506 5595

Published: 03 May 2021, Resolved: 06 May 2021 RESOLVED

48 HOUR SHUTDOWN OF LOERIE WATER TREATMENT WORKS

The Nelson Mandela Bay Municipality would like to notify residents that on the 4th of May 2021, the Loerie Water Treatment Works will be closed for 48 hours in order to complete crucial upgrades as part of the Pump Station Refurbishment Project.

While necessary plans have been made to reduce the likelihood of shortages, it is possible that reservoir capacity will be exhausted before supply is restored

The levels in the water storage reservoirs are constantly monitored and further communication will be issued should water outages become imminent.

Residents are encouraged to use water sparingly such that the available water storages are not depleted during this period.

It is possible, however, that it may impact customers who are served directly from the bulk water pipeline

Published: 03 May 2021, Resolved: 18 May 2021 RESOLVED

INTERMITTENT WATER SUPPLY DUE TO A FAULT AT THE ELANDSJAGT WATER TREATMENT WORKS.

The Nelson Mandela Bay Municipality is currently experiencing difficulties supplying water to certain storage reservoirs due to a fault at the Elandsjagt Water Treatment Works.

This places the system at risk as storage conditions remain low due to ongoing drought.

Municipal teams are currently on site assessing requirements to execute repairs.

Areas that could experience low pressure or disruptions include:

Parts of Walmer

Walmer Downs

Mangold Park

Glen Hurd

Newton Park

Greenacres

Parts of Cotsworld

Parts of Schauderville

Linkside

Mill Park

Parts of Central

Mount Croix

Perridgevale

Deal party

North End

Sydenham

The situation will be monitored and water tankers will be made available if reservoir storage levels deplete.

The positions of the water tankers will be communicated on the NMBM social media platforms and can also be enquired from 0800205050.

Consumers are requested to use water sparingly and not to stockpile, this will accelerate the depletion of storage.

Published: 30 Apr 2021, Resolved: 06 May 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

When: Tuesday, 4 May 2021 (alternatively 22 June 2021)

Where: Kudu Substation

Time: 06H00 - 18H00Reason: Maintenance

All areas fed from Kudu substation will be affected:

Section of Despatch, surrounds

All supplies to be treated as live for the duration of the outage.

Published: 26 Apr 2021, Resolved: 26 Apr 2021 RESOLVED

Winterhoek Park sub will be switched off at 09H30 for emergency repairs due to vandalism affecting Winterhoek Park, surrounds. Supply to restored soonest, no timeframe available.

Published: 21 Apr 2021, Resolved: 23 Apr 2021 RESOLVED

WATER SUPPLY DISRUPTION

Amid declining dam levels, Nelson Mandela Bay Municipality continues to maintain, refurbish and improve its water infrastructure to reduce water losses.

It is for this reason that water will be shut off in the WESTERN SUBURBS on April 22, 2021 between 08:00 am and 17:00 pm.

Your understanding and co-operation in this matter is appreciated.

The Municipality would also like to apologise for the inconvenience caused.

For inquiries you are humbly requested to contact the service delivery call line 0800205050

Published: 14 Apr 2021, Resolved: 03 May 2021 RESOLVED

UPDATE ON PARTS OF THE CITY EXPERIENCING DISRUPTIONS DUE TO DEPLETED STORAGE LEVEL AT EMERALD RESERVOIR - April 14, 2021

The City would like to update residents on the water disruptions some areas are experiencing. We are still currently unable to supply water to a large area of the Metro due to the depleted storage level at Emerald Hill Reservoir.

Last night's fault at the Churchill Water Treatment Works has since been repaired at 16H00 on 13 April 2021, however the system has failed to recover and Emeraldhill reservoir and is currently at 1,3%.

With day peak demand and draw off, the system is not likely to recover today. The system is vulnerable due to the ongoing drought and water production deficit and therefore we are not able to provide 100% assurance that water will be restored sooner.

At this stage, no time frames are available and the water provision continuity plan will be through water trucks.

Areas that will be experiencing water disruptions / low pressure are currently:

1. Walmer 1st to 6th Avenue

2. Walmer Township, Gqeberha

3. Glen Hurd

4. Newton Park

5. Schauderville

6. Mangold Park

7. Greenacres

8. Perridgevale

9. Adcockvale

10. Parsons Hill

11. Glendinningvale

12. Mill Park

13. Linkside

14. Mount Croix

15. Greenacres Hospital

16. St George's Hospital

17. Richmond Hill

18. High lying areas of Central

19. Miramar

20. Greenshields Park

21. Walmer Heights

Water trucks have been deployed to the locations below. Kindly note that the trucks may leave to fill up however, they will return to these locations. More locations will be added during the course of the day.

1. Builders Warehouse, Walmer heights

2. Greenacres Hospital

Residents are urged to reduce consumption and only use water for essential purposes

Published: 13 Apr 2021, Resolved: 14 Apr 2021 RESOLVED

LOADSHEDDING:

Stage 2 loadshedding implemented from 21H00.

21H00 - 22H30 : Groups 12, 17
22H00 - 00H30: Groups 13, 18
00H00 - 02H30: Groups 14, 19
02H00 - 04H30: Groups 15, 1
04H00 - 05H30: Groups 16, 2


Published: 13 Apr 2021, Resolved: 19 Apr 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Reason: Maintenance / Repair to fibre

Date: Sunday, 18 April 2021 (alternatively 25 April 2021)

Where: Ditchling / Malabar / Kragga Kamma 66kV overhead line

Time: 08H00 - 17H00

All areas fed from Ditchling substation will be affected:

Section of Malabar
Section of Gelvandale
Section of Helenvale
Buffelsfontein Rd
Charlo
Circular Drive
Fairview
Greenshields Park
Walmer
17th Ave, Walmer
Section of Mangold Park
Mount Pleasant
Overbaakens
Springfield
Walmer Downs
William Moffet
Section of Linton Grange
Section of Fernglen
Cotswold
Sunridge Park
Framesby
Westering

Published: 12 Apr 2021, Resolved: 13 Apr 2021 RESOLVED

FAULT AT CHURCHILL WATER TREATMENT MAY CAUSE DISRUPTIONS IN PARTS OF THE CITY

The City is currently experiencing difficulties supplying water to certain storage reservoirs due to a fault at the Churchill Water Treatment Works.

This places the system at risk as storage conditions remain low due to the ongoing drought. Contractors are currently on site assessing requirements to execute repairs.

Areas that could experience low pressure or disruptions include:

1. Parts of Walmer

2. Walmer Downs

3. Mangold Park

4. Glen Hurd

5. Newton Park

6. Greenacres

7. Parts of Cotsworld

8. Parts of Schauderville

9. Linkside

10. Mill Park

11. Parts of Central

12.Mount Croix

13. Perridgevale

14. Deal party

15. North End

16. Sydenham

The situation will be monitored and water tankers will be made available if reservoir storage levels deplete. Their positions will be communicated throughout social media and can also be enquired from 0800205050.

Consumers are requested to use water sparingly and not to stockpile as this will accelerate the depletion of storage.

Published: 07 Apr 2021, Resolved: 10 Apr 2021 RESOLVED

PLANNED ELECTRICITY OUTAGE

Date: Thursday, 8 April 2021 (Weather permitting)

Time: 09:00 - 16:00

Affected Areas: Schoenmakerskop - DSK line

Please treat all installations as 'LIVE'

Published: 01 Apr 2021, Resolved: 07 Apr 2021 RESOLVED

REFUSE COLLECTION DURING EASTER WEEKEND

We would like to alert residents that waste will still be collected on the allocated days of collection on Good Friday, 2 April, and Easter Monday, 5 April 2021.

Please refrain from leaving garbage bags on the side of the road if it is not the allocated day for collection.

Have a blessed Easter Weekend!

Published: 30 Mar 2021, Resolved: 12 Apr 2021 RESOLVED

PARTS OF THE CITY EXPERIENCING INTERMITTENT WATER DISRUPTIONS DUE TO LOW RESERVOIR LEVELS

Water disruptions are being experienced in the City due to a deficit of water in the water network system. Our bulk reservoirs are running critically low and the demand is outstripping the supply.

The following suburbs are experiencing intermittent water supply or low pressure:

1.Kabega Park

2.Hunters Retreat

3.Linton Grange

4.Rowallan Park

5.Parsons ridge

6.Parsonsvlei

7.Francis Evatt Park

8.Morningside

9.Baywest

10.Sherwood

11.Lorraine

12.Westering

13.Framesby

14.Sunridge Park

15.Malabar

16.Barcelona

17.Cotswold

We apologise for the inconvenience.

Published: 30 Mar 2021, Resolved: 31 Mar 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

REASON: Maintenance

DATE: Wednesday, 31 March 2021 (Weather permitting)

TIME: 08:00 - 17:00

AFFECTED AREAS:
SECTION GREENBUSHES – SEAVIEW LINE 22 kV, GBS SUB – SPL35, CCR, CBU VILLAGE, MPK, ROYALSTON SUB, SCF, SPL, TBU, TCR, TDS, TLF

Please treat all installations as "LIVE".

Published: 28 Mar 2021, Resolved: 30 Mar 2021 RESOLVED


RESERVOIR LEVELS LOW DUE TO ELECTRICITY OUTAGE

The City wishes to inform residents that the power outage in Seaview has affected the pumpstation. Greenbushes reservoir is currently at 23% and will continue dropping until the power is restored.

Residents are encouraged to use water for essential purposes only.

Areas that could be affected if storage is depleted are listed below:

1. St Alban's

2. Colleen Glen

3. Higher lying areas of Rowallan Park.

4. Greenbushes

We apologise for the inconvenience caused.

Published: 26 Mar 2021, Resolved: 28 Mar 2021 RESOLVED

UPDATE ON WIDESPREAD WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE CITY

March 26, 2021

The Municipality wishes to update residents that water trucks have been sent to the locations below:

1) Spar Hunters Retreat
2) Spar Sherwood
3) Linton Grange PnP
4) Rowen Street Complex
5) Reginald Road; Barcelona area

Kindly note that these trucks may leave to fill up however, they will return to the above-mentioned locations.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 22 Mar 2021, Resolved: 18 May 2021 RESOLVED

If you are struggling to access your favourite read on our e-library (http://nmbm.overdrive.com), we identified the technical issue and can fix the problem. Kindly send your e-library card numbers to ksiwa@mandelametro.gov.za or send a WhatsApp message to 0713040394 for assistance.

Published: 19 Mar 2021, Resolved: 26 Mar 2021 RESOLVED

ELECTRICITY SHUTDOWN

When: Tuesday, 23 March 2021 (alternatively Wednesday, 24 March 2021)

Time: 08H00 - 16H00

Reason: Allow ESKOM contractor to remove nets erected to cross municipal lines to upgrade Grassridge – Sunnyside- Melkhout 132kV line .

Lines / Areas
DUM1 (Dumbrody, Aloes Coega, Hougham Park & Tankatara)
DUM1#128 (Dumbrody, Aloes Coega, Hougham Park & Tankatara)
SES1#56-57 (Sewerage Eland Street Farms/Despatch)
GBF1#68 (58-59) (Greenbushes Fitches Corner
FGR1#29 (52-53), FGR1#21-27 (1-2)
FGR1#8 (56-57) (Fitches Corner Gedultsrivier, Patcor Quarries & section of SAL/St Albans)
FCR1# (8-9) (Fitches Corner, Rocklands)
FCW1# (15-16), FCW1# (18-18A1), FCW1# (24-24-1) (Fitches Corner Witteklip , Woodridge)
VMW1#43-49 (5-6), VMW1#43-5 (7-8), VMW1#43 (Van Stadens Gorge
DSU1# (102-103) Ditchling/Summit
TFM1#38-68 (42-43) (Thornhill Farms, Mantjiesfontein, Vaalkrans and Boxes & Shooks)
NFL1#20-8 (11-12) (Nokton Farms)
SGP1#14 (3-4), SGP1#14 (3-4) (Gamtoos Pumps & Summit Loerie Pumps)

All installations to be treated as live for the duration of the outage.
Apologies for any inconvenience caused.

Published: 19 Mar 2021, Resolved: 26 Mar 2021 RESOLVED

Eskom confirm all loadshedding will cease at 12H00 until further notice

Published: 17 Mar 2021, Resolved: 19 Mar 2021 RESOLVED

EMERGENCY ELECTRICAL SHUTDOWN

Reason: Emergency maintenance

Date: 18 March 2021 (Weather permitting)

Time: 09H00 - 13H00

Affected areas: Patterson Road, North End

Please treat all installations as "LIVE"

Published: 12 Mar 2021, Resolved: 14 Mar 2021 RESOLVED

EXTREMELY HOT CONDITIONS ARE EXPECTED FOR SATURDAY, 13 MARCH 2021

Extremely hot conditions are expected in places over the western and central parts of the Eastern Cape on Saturday, 13 March 2021.

A cold front approaches the country from the west, with a surface trough extending through the Eastern Cape causing dry north westerly winds blowing off from the interior, resulting in very hot to extremely hot conditions across the Eastern Cape. Areas in the west are of particular interest as the expected daytime-temperatures are expected to range between the late 30’s and low 40’s, this will pose a risk as people and animals can get heat exhaustion, heatstroke, bloody nose, faintness, and dehydration. The general public over the forementioned areas are advised to avoid strenuous outside work as well as drink plenty of water.

Moreover, these dry, hot and slightly windy conditions over the western and central parts of the Eastern Cape are expected to enhance the risk of runaway fires, thus open fires are prohibited. A slight chance of heat-induced thunderstorms is expected in places over the interior in the afternoon.

Please click here to view more weather and rainfall information

Published: 11 Mar 2021, Resolved: 15 Mar 2021 RESOLVED

URGENT NOTICE TO RESIDENTS:

Please switch off all appliances during loadshedding to avoid a system overload, resulting in prolonged outages in some cases, when electricity supply is restored. Your cooperation will not only assist us to restore supply sooner, but also to protect the integrity of the electricity distribution system and to distribute the burden of loadshedding equally.

To report all outages, call our electricity call centre at 041 506 5595.

Published: 10 Mar 2021, Resolved: 19 Mar 2021 RESOLVED

Stage 2 loadshedding 

Friday, 19 March 2021

* 00H00 - 02H30: Group 6, 11
* 02H00 - 04H30: Group 7, 12
* 04H00 - 06H30: Group 8, 13
* 06H00 - 08H30: Group 9, 14
* 08H00 - 10H30: Group 10, 15
* 10H00 - 12H30: Group 11, 16
* 12H00 - 14H30: Group 12, 17
* 14H00 - 16H30: Group 13, 18
* 16H00 - 18H30: Group 14, 19
* 18H00 - 20H30: Group 15, 1
* 20H00 - 22H30: Group 16, 2
* 22H00 - 00H30: Group 17, 3

Saturday, 20 March 2021
* 00H00 - 02H30: Group 18, 4
* 02H00 - 04H30: Group 19, 5
* 04H00 - 05H30: Group 1, 6

All loadshedding schedules available here

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a group / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 08 Mar 2021, Resolved: 11 Mar 2021 RESOLVED

NMBM IVR and ACCOUNTS CALL CENTRE (041 506 5555) SERVICES down due to infrastructure issues. 

An update will be posted once the issue is resolved. 

Apologies for the inconvenience.

Published: 08 Mar 2021, Resolved: 11 Mar 2021 RESOLVED

CHURCHILL AND ELANDSJAGT WATER TREATMENT WORKS DOWN DUE TO A FAULT WITH SUPPLY FROM ESKOM

There is currently a fault with the electricity supply from Eskom to the Churchill and Elandsjagt Water Treatment Works. Both plants are currently off and there is no timeframe available for when supply will be restored.

This could cause disruptions to multiple areas due to the water system being integrated and water being shared throughout the City to assist all areas during the drought disaster.

Storage levels will be monitored and water tankers provided if storage is depleted.

Published: 07 Mar 2021, Resolved: 08 Mar 2021 RESOLVED

WATER DISRUPTIONS IN UITENHAGE DUE TO FAILED PUMP STATION

The City wishes to inform residents that we are experiencing water disruptions in Uitenhage in the Van Riebeeck reservoir zone.

This is due to a pump station failure at Van Riebeeck.

The following areas are affected:

1. Scheepershoogte

2. Strelitzia

3. Vanes

4. Winterhoek

5. Mountain View

Water tankers are being secured and locations will be communicated shortly.

We apologise for the inconvenience caused.


Published: 06 Mar 2021, Resolved: 06 Mar 2021 RESOLVED

Fitches Corner substation, Gedulsrivier 6kV OCB tripped affecting FGR (Fitchets Corner /Geduldsriver), MPK (Murray Park).

Staff are attending to restoration of supply, no timeframe.


We apologise for the inconvenience caused.

Published: 05 Mar 2021, Resolved: 19 Mar 2021 RESOLVED

INTERMITTENT WATER DISRUPTIONS MAY OCCUR DUE TO CRITICALLY LOW RESERVOIR LEVELS

 The Municipality wishes to update residents that our bulk storage reservoirs are slowly climbing however, any unexpected event could still result in disruptions as storage levels are still critically low.

Residents that receive water directly from bulk water pipelines fed from Kouga dam are still experiencing some disruptions as this is the highest point on the water network and storage will only build up once the rest of the system has been restored.

Residents are reminded that supply from the Kouga dam has been restricted by 70% as the dam is currently at 6.4%

Areas that could be affected include:

1. Thornhill

2. Wedgewood

3. Consumers on bulk line in Greenbushes

4. Kwanobuhle

Water tankers will be dispatched to areas affected and will be communicated shortly.

We urge all residents to continue using water sparingly.

We apologise for the inconvenience caused.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 01 Mar 2021, Resolved: 01 Mar 2021 RESOLVED

EMERGENCY SHUTDOWN - 1 MARCH 2021

TIME: 17H00

At Ditchling sub, KKT1 66kV line will be switched off at 17H00 for emergency work affecting Walmer, Sunridge Park, Fernglen, Framesby, Kabega Park, Linton Grange, Westering, Taybank, Charlo, Fairview, Greenshields Park, Mount Pleasant, Overbaakens, Springfield, Walmer Down, Algoa Park, Young Park, Gelvan Park, Gelvandale, Malabar, Cadles. Supply to be restored soonest, no timeframe available.


Published: 23 Feb 2021, Resolved: 28 Feb 2021 RESOLVED

ELECTRICITY INTERRUPTION / EMERGENCY MAINTENANCE

Date: Saturday 27/02/2021 (Weather permitting)

Time:  8h00 - 18h00

Affected area/s: Mill Park Suburb

Please treat all installations as "LIVE".

Published: 16 Feb 2021, Resolved: 22 Feb 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWNS

Shutdown Details

When: Sunday, 21 February 2021 (alternatively 28 February 2021)

Where: Ditchling 66kV substation

Time: 08H00 - 17H00

Reason: Maintenance/repairs to faulty switchgear

All areas fed from the Ditchling substation will be affected:

  • Summit Line
  • Loerie Pumps
  • SGP - Summit / Gamtoos Pumps
  • SLL - Summit / Loerie / Limebank
  • NFL - Nocton Farms
  • FBH - Fitchets Corner / Blue Horizon Bay
  • FCR - Fitchets Corner / Rocklands
  • FCW - Fitchets Corner / Witteklip
  • FGR - Fitchets Corner / Gedultsdrivier
  • Section of Malabar
  • Section of Gelvandale
  • Section of Helenvale
  • Walmer17th Ave, Walmer
  • Walmer Downs
  • South End
  • Sunridge Park
  • Westering
  • Cotswold
  • Charlo
  • Springfield
  • Greenshields Park
  • Cadles
  • Ferguson
  • Section of Korsten
  • Neave Township
  • VMW - Van Stadens / Woodridge
  • TBS - Thornhill / Boxes & Shooks
  • TFM - Thornhill Farmers / Matjiesfontein
  • Section of Linton Grange
  • Section of Fernglen
  • Framesby
  • Algoa Park
  • Young Park

All supplies to be treated as live for the duration of the outage.

Published: 16 Feb 2021, Resolved: 18 Feb 2021 RESOLVED

Daly Street substation vandalised affecting Central area and surrounding areas .

Staff are attending to repairs and restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 12 Feb 2021, Resolved: 15 Feb 2021 RESOLVED

NO REFUSE COLLECTION DUE TO STRIKE ACTION

The Nelson Mandela Bay Municipality wishes to inform residents that due to the ongoing strike action, ALL refuse collection trucks have not resumed their normal rounds today.

We plead with residents to please keep their refuse bags in their yards until further notice.

Residents are encouraged to make use of the City’s drop-off sites to dispose of their waste.

The drop-off sites are situated at:

The sites are open seven days a week, from 7:30am until 5pm.

Port Elizabeth- Strandfontein Road in Summerstrand5th Avenue in WalmerArlington Landfill site, Victoria Drive in WalmerKragga Kamma closer to Circular DriveHunters Retreat, Cape RoadBlue Horizon BaySea View RoadRalo Road, KwaMagxakiStanford Road, HelenvaleUmnulu Street, next to Spar in NU9 MotherwellColchester Drop-off siteKoedoeskloof Disposal site- Despatch: M20, Old Grahamstown RoadUitenhage- Gillespie drop off site, RiebeeckhoogteVerwoerd drop off siteKwaNobuhle: Jolobe??Sarili??Ngeyakhe??Zolile Nogcazi and??Ntambanane StreetsKwaLanga- Laksman Drop offsiteTambo Drop offsite, Cnr Lambata Street and 21st Avenue.

The City would like to plead for patience and cooperation during this time as engagements are taking place to resolve the matter.

We apologise for the inconvenience caused.

Published: 11 Feb 2021, Resolved: 15 Feb 2021 RESOLVED

CUSTOMER CARE SERVICES AFFECTED BY STRIKE ACTION

The Nelson Mandela Bay Municipality wishes to inform residents that all Customer Care Centres have been temporarily closed due to the ongoing industrial action.

The centres are situated in Govan Mbeki Avenue, Walmer, Korsten, New Brighton, Uitenhage and Motherwell.

The NMBM Accounts telephone line: 041 506 5555 is also temporarily down.

Residents are encouraged to utilise the e-services and municipal website if they are registered and use the easy pay alternatives to make payments including Checkers, Post Office and the EFT option.

In case of a blocked prepaid electricity meter, residents are encouraged to check their latest statement for their overdue amount. The amount written on the statement will need to be paid and a receipt emailed to reconnections@mandelametro.gov.za to allow for a reconnection.

We apologise for the inconvenience caused.


Published: 10 Feb 2021, Resolved: 11 Feb 2021 RESOLVED

STAGE 3 loadshedding will be implemented from 13:00 this afternoon until 06:00 tomorrow morning.

The schedule is as follows:

10 February

13:00-14:30 Group 5, 10, 15

14:00-16:30 Group 6, 11, 16

16:00-18:30 Group 7, 12, 17

18:00-20:30 Group 8, 13, 18

20:00-22:30 Group 9, 14, 19

22:00-00:30 Group 10, 15, 1

11 February

00:00-02:30 Group 11, 16, 2

02:00-04:30 Group 12, 17, 3

04:00-06:30 Group 13, 18, 4

Published: 10 Feb 2021, Resolved: 16 Feb 2021 RESOLVED

MUNICIPAL SERVICES AFFECTED BY STRIKE ACTION

The Nelson Mandela Bay Municipality wishes to inform residents that due to the strike action currently taking place, some of the municipal services have been negatively affected.

Some of the affected Directorates include Electricity and Energy and Infrastructure and Engineering. This has caused delays in responding to reported electrical faults and water leaks.

The City humbly requests residents and businesses to bear with us during this time as all possible efforts are underway to restore normality. Some of the areas affected by power outages include the Uitenhage Industrial area, Wells Estate and Straundale.

Traffic Services offices in Uitenhage and Korsten and the Sidwell Roadworthy Centre too have also been temporarily closed due to the strike action.

The City would like to plead for patience and cooperation during this time as engagements are taking place to resolve the matter.

We apologise for the inconvenience caused.

Published: 09 Feb 2021, Resolved: 10 Feb 2021 RESOLVED

NO REFUSE COLLECTION DUE TO STRIKE ACTION

The Municipality wishes to inform residents that due to strike action currently going on at our depots, ALL refuse trucks have not resumed their normal rounds.

We plead with residents to please not take out their refuse to the streets until further notice.

We apologise for the inconvenience caused.

Published: 06 Feb 2021, Resolved: 06 Feb 2021 RESOLVED

CALL CENTRE TEMPORARILY DOWN

Nelson Mandela Bay Municipality would like to inform residents and businesses that the service delivery call centre is temporarily unavailable due to loadshedding.

Services will be restored at 10h30.

Consumers can submit complaints via e-mail at waterleaks@mandelametro.gov.za

The Municipality would like to apologise for the inconvenience caused.

Published: 05 Feb 2021, Resolved: 09 Feb 2021 RESOLVED

LOADSHEDDING 

Ceased as from 8:00 Sunday, 7 February 2021

Published: 03 Feb 2021, Resolved: 05 Feb 2021 RESOLVED

Section of Summerstrand affected power outage due to cable damaged by contractor. Staff attending to restoration of supply, no timeframe available

Published: 31 Jan 2021, Resolved: 02 Feb 2021 RESOLVED

DISRUPTION IN KWALANGA CAUSED BY WATERMAIN EXTENSION

We wish to inform residents that the Water & Sanitation Department are currently conducting a watermain extension to rectify long outstanding water supply issues in KwaLanga. This has caused a disruption of water in the area.

Water tankers have been dispatched to the corner of Modiko and 22nd Avenue.

Kindly note that the tanker may leave to refill however, it will return to that location.

We apologise for the inconvenience caused.

Published: 27 Jan 2021, Resolved: 31 Jan 2021 RESOLVED

ELECTRICITY INTERRUPTION / EMERGENCY MAINTENANCE

Date: 30 January 2021 (Weather permitting)

Time: 08:00 - 16:00

Areas affected: Nottingham, Leicester and Smart streets, and part of Arthur and Steboneath streets Sydenham.

Please treat all installations as "LIVE". 

The Municipality apologises for the inconveviance caused.

Published: 24 Jan 2021, Resolved: 27 Jan 2021 RESOLVED

WATER DISRUPTION IN KWALANGA, WARD 50

The Municipality wishes to inform residents that the Water and Sanitation department suspects that there is a burst main pipe in Ward 50 that has resulted in the loss of water supply.

The department has tried to locate the problem and have sent leak detection experts to assist with finding the burst as it has not surfaced as yet.

Another update will be sent once the leak has been found.

We apologise for any inconvenience caused.

Published: 24 Jan 2021, Resolved: 27 Jan 2021 RESOLVED

The Municipality wishes to inform residents that a Section of Seaview pump lines have been switched off for repairs of the blue phase bridge and tree cutting.

This will affect Theescombe and surrounding areas.

No timeframe is currently available.

We apologise for the inconvenience caused.

Published: 20 Jan 2021, Resolved: 21 Jan 2021 RESOLVED

CALL CENTRE DOWN DUE TO POWER OUTAGE AFFECTING DITCHLING SUBSTATION.

Nelson Mandela Bay Municipality would like to inform residents and businesses that the service delivery call centre is down due the power outage affecting Ditchling substation.

Consumers can submit complaints via e-mail at waterleaks@mandelametro.gov.za

The Municipality would like to apologise for the inconvenience caused.

Published: 20 Jan 2021, Resolved: 21 Jan 2021 RESOLVED

POWER OUTAGE

Large parts of Nelson Mandela Bay affected by power failure.

Areas affected include:

Algoa Park

North End

Malabar

Cotswold

Newton Park

Westering

Framesby

Fernglen

Sunridge Park

Greenshields Park

Linton Grange

Sydenham

Mangold Park

Fernglen

Brymore

Central

Glen Hurd

Walmer Downs

Gelvandale

Kensington

Greenacres

Mill Park

Linkside

Blue Horizon Bay

and surrounds.

Response teams attending to restoration of supply. No timeframe available.

We apologise for the inconvenience

Published: 16 Jan 2021, Resolved: 17 Jan 2021 RESOLVED

WATER DISRUPTION: WALMER PARK & SURROUNDS

16 January 2021

The Municipality would like to inform residents that a second burst occurred this morning at Victoria Park School area, on Airport 525mm diameter water main. The following areas are affected:

1.The Airport

2. Walmer

3. South End

4. Forest Hill

5. Humewood and parts of Summerstrand, mainly below 2nd Avenue.

Repairs are currently still ongoing. The team has been on site since last night.

In the interim, water tankers remain stationed at the following locations:


1) 6th Avenue Mall, Walmer

2) 1st Avenue Spar, Walmer

3)Caltex garage, Forest Hill

4) Spar Humerail

5) Caltex garage next to Boardwalk.

The inconvenience caused is regretted.

Published: 14 Jan 2021, Resolved: 19 Jan 2021 RESOLVED

Stage 2 load-shedding

Schedule for Monday, 18 January

08H00-10H30: Groups 12,17 
10H00-12H30: Groups 13,18; 
12H00-14H30: Groups 14,19; 
14H00-16H30: Groups 15,1;
16H00-18H30: Groups 16, 2
18H00-20H30: Groups 17, 3;
20H00-22H30: Group 18, 4;
22H00-23H30: Group 19, 5

Click here to go to the load-shedding page

Published: 09 Jan 2021, Resolved: 11 Jan 2021 RESOLVED

Re-opening of libraries after the Christmas Closure

The Nelson Mandela Bay Municipality Library Service will re-open on the 11 Jan and continue receiving of library materials. Libraries will receive library materials from 09h00 until 15h30 on Monday to Thursday and 09h00 – 13h30 on Fridays

Walmer Library will receive library materials on alternate days every week, i.e. Monday, Wednesday and Friday. Monday and Wednesday both libraries will open for receipt of library materials from 09h00 until 15h30; and 09h00 – 13h30 on Fridays.

North End and Algoa Park Library will receive library materials daily from 8h30 – 12h30

Library materials will be accepted at the entrance of each library for quarantining. Library patrons will not be allowed inside the library. Patrons will be offered a “call and collect” service for library materials they wish to borrow.

All public are advised that masks must be worn at all times and they will be required to have their temperatures taken and complete a contact tracing register.

All libraries will be open for this service with the exception of Allanridge, Chatty, Kwamagxaki, and Motherwell Libraries due to vandalism.

All patrons are encouraged to use the NMBM online platform, Libby, or through the Overdrive website @ http://nmbm.lib.overdrive.com to borrow library materials

Published: 28 Dec 2020, Resolved: 09 Jan 2021 RESOLVED

COLLAPSED SECONDARY MATURATION POND BLOCKS CAPE RECEIFE LIGHTHOUSE ROAD

We wish to inform residents that a secondary maturation pond, holding treated final effluent of Cape Receife Waste Water Treatment Works has collapsed.

The treated effluent, bottom sediments and sand flooded the Cape Receife lighthouse road and has blocked access to the road.

Work is currently underway to clear the road. The sediments will be dried and disposed at Cape Receife Waste Water Treatment Works sludge drying beds.

We apologise for the inconvenience caused.

Published: 17 Dec 2020, Resolved: 21 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN TO CARRY OUT MAINTENANCE WORK

The City wishes to inform residents that the water supply will be shut off on Thursday, 17 December from 07H00 to carry out maintenance work.

The work that will be carried out will be to repair a leak on a large pipeline.

The areas listed below may be affected:

1. Algoa Park

2. Missionvale

3. Zwide

4. Kwazakhele

5. Govan Mbeki

6. Veeplaas

7. Soweto on Sea

Water tankers will be arranged and locations will be communicated at a later stage.

We apologise for any inconvenience caused.

Published: 15 Dec 2020, Resolved: 09 Jan 2021 RESOLVED

Library Christmas closure

Following President ’s address to the nation on Monday 14 December, all NMBM libraries will closed for the return of library materials, the last day of service being Tuesday, 15 December.

Libraries will close for the Christmas period and re-open again on 11 January 2021.

All patrons are encouraged to use the NMBM e-library platform.

Should you be interested in registering for Library membership in order to access the Online Library (Overdrive) please send an e-mail to libraryadmin@mandelametro.gov.za

Registrations will continue throughout the Christmas closure period.

Published: 11 Dec 2020, Resolved: 13 Dec 2020 RESOLVED

LOADSHEDDING

Eskom will implement Stage 2 loadshedding on Saturday, 12/12/2020 from 06H00 to 23H00.

Stage 2 schedule for tomorrow:

* 06H00-08h30: Groups 4, 9
* 08H00-10H30: Groups 5, 10
* 10H30-12H30: Groups 6, 11
* 12H00-14H30: Groups 7, 12
* 14H00-16H30: Groups 8, 13
* 16H00-18H30: Groups 9, 14
* 18H00-20H30: Groups 10, 15
* 20H00-22H30: Groups 11, 16
* 22H00-23H30: Groups 12, 17

Click here to go to the Loadshedding Page

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 11 Dec 2020, Resolved: 15 Dec 2020 RESOLVED

GROENDAL WATER TREATMENT WORKS SHUT DOWN DUE TO BURST PIPE

The City wishes to inform residents that Groendal Water Treatment Works has been shut down due to a burst on the raw water bulk pipeline.

Reservoir levels are currently low and water is being diverted from other sources. There is, however, a strong possibility that areas will be affected and could experience intermittent water disruptions.

The repair is expected to be completed by tomorrow afternoon.

Areas which could be affected include:

Rosedale

Kabah

Langa

Mountain View

Thomas Gamble

Alanridge West

Gerald Smith

Jubilee Park

Riverside Industrial area

Kruisriver

Cape Road Industrial area

Uitenhage CBD

De Mist

Dr Braun

Alexander Park Industrial area

NMB Logistics Park

Water tankers will be available if required and their positions will be communicated throughout social media and can also be enquired from 0800205050.

We apologise for the inconvenience caused.

Published: 08 Dec 2020, Resolved: 11 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN IN ROWALLAN PARK ON WEDNESDAY

The Nelson Mandela Bay Municipality will carry out water infrastructure maintenance work on Wednesday, 9 December 2020, in Rowallan Park to reduce water losses. As a result of the work, residents are advised that the water supply will be affected between 9am and 2pm in the area.

The maintenance work on the pressure reducing valve supplying Rowallan Park is part of routine maintenance work on the City’s bulk water infrastructure. The work needs to be conducted in order to reduce the probability of unforeseen shut-offs, due to a lack of maintenance.

We apologise for the inconvenience.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 07 Dec 2020, Resolved: 11 Dec 2020 RESOLVED

TEMPORARY CLOSURE OF KWADWESI LIBRARY

Kindly be advised that due to a Covid-19 positive case, the Kwadwesi Library will be closed with immediate effect, as a precautionary measure, and will re-open on Wednesday, 09 December 2020.

Published: 07 Dec 2020, Resolved: 08 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN IN FERNGLEN ON TUESDAY

The Nelson Mandela Bay Municipality will carry out water infrastructure maintenance work on Tuesday, 8 December 2020, in Fernglen to reduce water losses. As a result of the work, residents are advised that the water supply will be affected between 9am and 2pm in the area.

The maintenance work on the pressure reducing valve supplying Fernglen is part of routine maintenance work on the City’s bulk water infrastructure. The work needs to be conducted in order to reduce the probability of unforeseen shut-offs, due to a lack of maintenance.

We apologise for the inconvenience.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 02 Dec 2020, Resolved: 09 Jan 2021 RESOLVED

Notice: Cape Recife Nature Reserve Access Changes

The Cape Recife Nature Reserve will be closed to vehicular access on Friday 25th and Saturday 26th of December 2020.

The Cape Recife Nature Reserve will be closed to vehicular access on Friday 1st of January and Saturday 2nd of January 2021.

Existing signage and Municipal By-Laws apply at all times.

Issued by the Environmental Management Sub-Directorate

Published: 30 Nov 2020, Resolved: 07 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN IN WELLS ESTATE, BEVERLEY GROVE AND FRAMESBY TO CONDUCT MAINTANANCE WORK THIS WEEK

The Nelson Mandela Bay Municipality will carry out water infrastructure maintenance work this week. This work will result in water shutdown in Wells Estate, Beverley Grove and Framesby.

Residents are advised that water supply will be temporarily shut off on Tuesday, 1

December 2020 between 09:00 and 14:00 in Wells Estate, between 09:00 and 14:00 on Wednesday, 2 December 2020 in Beverley Grove and between 09:00 and 14:00 on Thursday 2020 in Framesby.

The maintenance work will be conducted in these areas to ensure the City reduces water losses with routine maintenance on bulk water infrastructure. This is part of the City’s efforts to reduce the probability of unforeseen water disruptions due to lack of maintenance.

The infrastructure maintenance work is also vital to preserve the lifespan of the City's water infrastructure.

The City has chosen to conduct the work between 09:00 and 14:00 to ensure that few consumers will be inconvenienced.

The City would like to apologise for the inconvenience caused.


Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 27 Nov 2020, Resolved: 30 Nov 2020 RESOLVED

BURST AT GROENDAL MAIN PIPELINE COULD AFFECT WATER SUPPLY IN PARTS OF THE CITY

The City wishes to inform residents that the main supply pipeline, from Groendal dam to the treatment works in Uitenhage burst during the early hours of this morning.

Reservoir levels are currently low and water is being diverted from other sources. There is, however, a strong possibility that areas will be affected by this afternoon.

Teams are on site and the repair is expected to be completed by this evening. Water tankers have also been placed on standby.

Areas which could be affected include:

1. Rosedale

2.Kabah

3.Langa

4.Mountain View

5.Thomas Gamble

6.Alanridge West

7.Gerald Smith

8.Jubilee Park

9.Riverside Industrial area

10.Kruisriver

11.Cape Road Industrial area

12.Uitenhage CBD

13.De Mist

14.Dr Braun

15.Alexander Park Industrial area

16.NMB Logistics Park

We apologise for any inconvenience caused.


Published: 22 Nov 2020, Resolved: 22 Nov 2020 RESOLVED

Rosedale sub will be switched off from 09H00 to 14H00 for repairs to vandalised equipment affecting Rosedale, surrounds.

Published: 18 Nov 2020, Resolved: 02 Dec 2020 RESOLVED

TEMPORARY CLOSURE OF BURCHEL DEPOT DUE TO COVID -19 INCIDENTS

18 November 2020

The City's Water Division distribution depot has COVID - 19 incidents. Management has decided to temporarily close off the depot for decontamination.

A skeleton team will be put in place for continuity in dealing with leaks and burst pipes. Only major bursts and leaks will be attended to.

We humbly ask that residents bare with us as this will affect service delivery.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 17 Nov 2020, Resolved: 22 Nov 2020 RESOLVED

WeatherSA  - 17 - 19 November 

We can expect some nice rainfall over the province over the next 3 days with a total of around 20 mm expected over the NMBM and its main catchment.

Along the Garden route, that figure could be between 40 and 60 mm

The north eastern parts of the province (former Transkei) could see figures exceeding 70 mm caused by thundershower activity

This is not a drought-breaking rainfall event so the public must continue to use water sparingly

Published: 16 Nov 2020, Resolved: 18 Nov 2020 RESOLVED

PLANNED WATER SHUTDOWN IN WARBLER ON TUESDAY TO REDUCE WATER LOSSES

The Nelson Mandela Bay Municipality would like to advise residents in Warbler that water supply will be shutdown on Tuesday, 17 November 2020 for four hours to allow maintenance work to take place.

The shutdown will be effective from 9am to 1pm within the Warbler area to perform maintenance work on the pressure reducing valve supplying Warbler.

This is to ensure the City reduces water losses with routine maintenance on bulk water infrastructure done to reduce the probability of unforeseen water disruptions as a result of lack of maintenance.

We apologise for the inconvenience and thank you for your cooperation and understanding.

Published: 16 Nov 2020, Resolved: 17 Nov 2020 RESOLVED

PLANNED WATER SHUTDOWN IN HUMERAIL ON MONDAY TO REDUCE WATER LOSSES

The Nelson Mandela Bay Municipality would like to advise residents in Humerail that water supply will be shutdown on Monday, 16 November 2020 for four hours to allow maintenance work to take place.

The shutdown will be effective from 9am to 1pm within the Humerail area to perform maintenance work on the pressure reducing valve supplying Humerail.

This is to ensure the City reduces water losses with routine maintenance on bulk water infrastructure done to reduce the probability of unforeseen water disruptions as a result of lack of maintenance.

We apologise for the inconvenience and thank you for your cooperation and understanding.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 11 Nov 2020, Resolved: 16 Nov 2020 RESOLVED

Planned water shutdown on Thursday, 12 November 2020 in Scheepershoogte.

Water will shut down temporarily between 09:00 and 13:00.

Published: 11 Nov 2020, Resolved: 27 Nov 2020 RESOLVED

PLANNED ELECTRICITY SHUTDOWN: Verification of metering equipment; SCADA, protection, and substation maintenance

Where: Kudu Substation

When: Wednesday, 25 November 2020

Time: 08H00 - 16H00

Lines / Areas: Despatch and surrounds


Published: 11 Nov 2020, Resolved: 17 Nov 2020 RESOLVED

Please note as a result of COVID 19, the Building Inspectorate office, located in Cuyler Street Uitenhage, has been closed with immediate effect, until further notice.

Please be advised that all Uitenhage & Despatch building plans are to be submitted at the Central Information Center (CIC) located on the Ground Floor, Lillian Diedericks Building.

Published: 11 Nov 2020, Resolved: 30 Nov 2020 RESOLVED

Re-opening of libraries during the Covid-19 pandemic

The Nelson Mandela Bay Municipality Library Service will open for the receiving of all library materials from Monday 16 November 2020. Libraries will open for receipt of library materials from 09h00 until 15h30.

Library materials will be accepted at the entrance of each library for quarantining. Library patrons will not be allowed inside the library. Patrons will be offered a “call and collect” service for library materials they wish to borrow.

All public are advised that masks must be worn at all times and they will be required to have their temperatures taken and complete a contact tracing register.

All libraries will be open for this service with the exception of Allanridge, Chatty, Kwamagxaki, and Motherwell Libraries due to vandalism. North End Library is closed at present due to a Covid-19 case, but should open on 19 November.

Library patrons are encouraged to return their library materials promptly to enable the libraries to complete a quarantine period before opening for lending.

Published: 02 Nov 2020, Resolved: 03 Nov 2020 RESOLVED

Motherwell East sub vandalised affecting Ikamvelihle, NU1, NU2, NU3, surrounds. Staff attending to restoration of supply, no timeframe available.

Rosedale sub vandalised affecting Rosedale and surrounds. Staff attending to restoration of supply, no timeframe available.

Published: 21 Oct 2020, Resolved: 22 Oct 2020 RESOLVED

Koedoeskloof disposal site closed for the day due to fire breakout on Thursday night.

Published: 21 Oct 2020, Resolved: 22 Jul 2021 RESOLVED

SUSPENSION OF E-NEWSPAPER AND E-MAGAZINE SERVICES

PLEASE NOTE: This Alert is still valid but is taken off the Current Alerts

The NMBM Library services regret to inform its NMBM community that its e-newspaper and e-magazine service is suspended with immediate effect until further notice due to technical and administrative challenges. The Library service is doing its best to restore normal services. We are hoping to have resolved our challenges within a month.

However, our users may still access the e-book and audiobook service (Overdrive) by going through the municipal website or via downloading the Libby app.

To register for e-books and audiobooks send an email tolibraryadmin@mandelametro.gov.za

We sincerely apologise for any inconvenience caused.

Deputy Director – NMBM Libraries

Mrs. Bongiwe Chigumbu

Published: 08 Oct 2020, Resolved: 21 Oct 2020 RESOLVED

During the period from Monday, 12 October to Wednesday, 21 October 2020, the Municipality will be conducting a series of public meetings on its 2020/21 Integrated Development Plan (IDP) and Budget.

All residents of the Nelson Mandela Bay, including Stakeholders, Civil Society, Government Departments and Parastatals, are encouraged to participate in these meetings in order to improve development and service delivery in Nelson Mandela Bay. These public consultations will be led by the Executive Mayor and the Mayoral Committee.

Residents are also invited to provide comments on the IDP and Budget via the municipal Website. 

Give your input

Public participation plan by ward

Published: 07 Oct 2020, Resolved: 13 Oct 2020 RESOLVED

Nelson Mandela Bay Municipality wishes to inform residents that the refuse collection services could not be rendered today due to the strike action that is led by COSATU at Gail Road depot.

Therefore no refuse collection round has gone out yet. Affected areas are:

Round 13 ( Govan Mbeki-zinyoka ), Round 16 ( Arcadia and Arcadia North ), Round 18 ( Salsoneville, Sanctor and West end ), Round 15 ( Portion of West End and that of Arcadia ), Round 11 ( Algoa Park ). Gail Road refuse collection.

As a result refuse will only be collected on Saturday.

The Municipality apologises for any inconvenience caused.

Published: 07 Oct 2020, Resolved: 21 Oct 2020 RESOLVED

Walmer Customer Care Centre closed until further notice due to fire damage.

The following offices are currently operational:

  • Korsten Customer Care Centre
  • Mfanasekhaya Gqobose Building, Govan Mbeki Avenue
  • New Brighton Customer Care Centre
  • Motherwell Customer Service Centre
  • Uitenhage Town Hall
  • Billing Clearance at Stores

CUSTOMER CARE CALL CENTRE: 041 506 5555

Published: 22 Sep 2020, Resolved: 07 Oct 2020 RESOLVED

The following NMBM Customer Care offices will be open to the public as from Monday, 28 September 2020, 8:00-15:30:

  • New Brighton
  • Thusong (Motherwell)

Already open and operational offices are:

  • Mfanasekhaya Gqobose Banking Hall (Govan Mbeki Ave)
  • Uitenhage
  • Korsten
  • Billing Clearance @ Harrower Road Stores
  • Accounts Helpline (Call Centre) on tel 041-506 5555 (8:00-16:30)

Published: 21 Sep 2020, Resolved: 13 Oct 2020 RESOLVED

Outstanding Library books - Message from Libraries:

Patrons should please keep them until a pronouncement is made on the opening of libraries. They should not worry about fines, our system has been set such that the items that are out will not accumulate fines.

Published: 18 Sep 2020, Resolved: 21 Sep 2020 RESOLVED

WATER DISRUPTIONS IN ROWALLAN PARK, KABEGA AND SURROUNDING AREAS.

Greenbushes reservoir was very low due to the resident's high consumption.

Suspicion is that residents are filling containers due to fear of water cuts over the weekend.

However, no water cuts are anticipated in that area, as long as residents use water sparingly.

We have since augmented the supply and the reservoir is starting to fill up again.

By midday we expect everyone in that area and surroundings to have water.

The Municipality would like to apologise for the inconvenience caused.

Published: 16 Sep 2020, Resolved: 18 Sep 2020 RESOLVED

Planned water shutdown on Thursday, 17 September 2020.

The water will go off around 7am to enable a contractor to reroute a 450mm water main pipeline.

The following areas will be affected by the shutdown:

Ibhayi

Govan Mbeki

Veeplaas

Soweto on Sea

New Brighton

KwaZakhele

Zwide

Missionvale

Water tankers will be arranged and locations will be communicated.

Published: 11 Sep 2020, Resolved: 07 Oct 2020 RESOLVED

RESCHEDULING OF DRIVING LICENCE IN KORSTEN

The Korsten Driving Licence Testing Centre is in the process of rescheduling driving licence tests that were affected during the lockdown period.

Although the majority of the applicants were contacted and new dates issued, there is still 176 applicants that were contacted but to no avail.

We request all driving schools who know of any students having outstanding test to please report to the Korsten To expedite this process we have set aside a specific date (Saturday 19 September 2020 at 07h00) for an Official to facilitate and confirm new dates to those applicants.

Published: 11 Sep 2020, Resolved: 16 Sep 2020 RESOLVED

The Chelsea reservoir has recovered overnight and reached 34% after weeks of battling with water supply.

As a result of the recovery, all the areas supplied by this reservoir should now have water. The areas include Malabar, Westering, Linton Grange, Sherwood, Hunters Retreat, parts of Rowallan Park, Parsonsvlei and Greenbushes.

All the suburbs supplied by the Emeraldhill reservoir have water, except for upper parts of Lovemore Heights.

Work is being done to pump into the upper reservoir for residents to have water. It is envisaged that by midday water will be restored.

The Municipality urges residents to continue using water sparingly.


Published: 10 Sep 2020, Resolved: 11 Sep 2020 RESOLVED

Residents in the high-lying areas night experience water cuts due to the ongoing water disruptions.

Although the Chelsea reservoir has increased to 9% currently some areas supplied by this reservoir remain with a low pressure.

The areas supplied by this reservoir include Malabar, Westering, Lingo Grange, Sherwood, Hunters Retreat, parts of Rowallan Park, Parsonsvlei and Greenbushes.

Lovemore Heights which is supplied by the Emaraldhill reservoir remains affected by the water disruptions while Walmer Heights, parts of Lovemore Park, Mount Pleasant, Miramar, Charlo, Walmer Downs, Overbaakens, Fairview and parts of Newtown Park continue to have water supply.

Pumps have been resolved and the Municipality is waiting for the system to fill up so the rest of the areas can have water supply.

The Municipality apologises for any inconvenienced caused.

Published: 10 Sep 2020, Resolved: 07 Oct 2020 RESOLVED

NEW WATER RESTRICTIONS  implemented with immediate effect.

Please click here to view the complete Water Restriction Notice



Published: 09 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:

1) Builders Warehouse

2) Fig tree FLM

3) Fairview Caltex

4) Greenbushes Caltex

5) Melsetter Rd

6) Cotswold laundry

7) Welcome and Kragga Kamma

Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.



Published: 08 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:

1) Melsetter

2) Spar Sherwood

3) Builders Warehouse

4) Fig tree FLM

5) Greenacres Hospital and Mall

6) Colleen Glen Caltex

7) St Albans prison

Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.

Published: 07 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:


1) St Albans

2) West End Clinic

3) Verdun Road Checkers

4) Malabar

5) Melsetter Road LMH

6) George Botha Street, Palm Ridge

7) PnP Linton Grange


Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.


Published: 06 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

Nooitgedagt update:

Electricity was restored to the Nooitgedagt Water Treatment Works around 16:00.

The effect of this outage is that no water was treated at the works resulting in 4 main reservoirs running empty as well as their supply zones. This includes the supply to the Coega Special Economic Zone.

Nooitgedagt is currently on maximum production, but the supply is not sufficient enough to start the 2 booster pump stations to transfer water to Greenbushes to supply the Western Areas.

Depending on the rate of filling the systems the booster pump stations will only be able to start around midnight.

If all goes according to plan, Western Areas will have low pressure water in the morning.

The Municipality apologises for any inconvenience caused and urges residents to continue using water sparingly.

Published: 06 Sep 2020, Resolved: 06 Sep 2020 RESOLVED

Mayoral Committee Member for Infrastructure and Engineering, Councillor Mongameli Bobani wishes to inform residents that water supply from Nooitgedagt has had another setback as reported earlier and the best available information is as follows:

1. A fault occurred in the main electricity supply to Nooitgedagt.

2. It is not loadshedding.

3. It will take about 5 hours to effect the repairs.

Based on the above and the experiences of yesterday, the high lying areas will experience low pressure by mid afternoon.

Once the electricity is back on it will take another 5 to 6 hours to restart the whole system of the Water Treatment Works and pump stations.

As the whole plant is down, areas such as Motherwell that was not affected yesterday will also now be affected.

Residents are encouraged to use water sparingly and not to stockpile water.

The Municipality apologises for any inconvenience caused.


Published: 05 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

WATER TANKER UPDATE:

5 September 2020

Water tankers have been deployed and are at the locations below:

1) Rowan Street, Rowallan Park

2) Hunters Spar

3) PnP Linton Grange

4) Springbok Gelvandale

5) Colleen Glen Caltex

6) Greenbushes Caltex

7) Sherwood Spar

8) Verdun Checkers

9) Burt Avenue Spar

10) Fruit and Veg, Fig Tree

11) Patterson High Sports Field

12) Greenacres Hospital

Kindly note that tankers may not always be there as they have to travel to Uitenhage to refill however, they will return to the locations above.

The Municipality apologises for any inconvenience caused.

Published: 04 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

Please be advised that the Municipality continues to experience water disruptions in the Western areas.

The areas affected, among others, are, Kabega, Greenbushes, Rowallan Park, Hunters Retreat, Westering, Linton Grange and surrounding areas.

The Chelsea reservoir has gone up from only 7% to 11%. This means that most of the aforementioned areas still remain without water. Another major reservoir, Emeraldhill has gone dry. This is due to the water shortage in the system. Emeraldhill reservoir affects Walmer Heights, Miramar, parts of Lovemore Heights, Charlo and Fairview.

The reticulation system is compromised and intermittent supply is going to be experienced throughout the Metro. Water tankers will be deployed. However, given the extent of disruption, it will be impractical to deploy tankers in all these areas. We urge everyone to use water sparingly.

Published: 28 Aug 2020, Resolved: 06 Sep 2020 RESOLVED

VARIOUS ELECTRICITY SHUTDOWNS PLANNED 

Details of shutdowns are as follows:

1. Date: Tuesday, 1 September 2020 (alternative date: Friday, 4 September 2020)

Time: 08H00 - 16H00

Lines / Areas

DUM1 (Dumbrody, Aloes Coega, Hougham Park and Tankatara); DUM1#128 (Dumbrody, Aloes Coega, Hougham Park and Tankatara); SES1#56-57 (Sewerage Eland Street Farms/Despatch); FGR1#29 (52-53) (Fitches Corner Gedultsrivier, Patcor Quarries & section of SAL/St Albans); FCR1# (8-9) (Fitches Corner, Rocklands); FCW1# (15-16) (Fitches Corner, Witteklip, Woodridge).

2. Date: Wednesday, 2 September 2020 (Alternative date: Friday, 4 September 2020)

Time: 08H00 - 16H00

Lines / Areas

FGR1#8 (56-57) Fitches Corner, Gedultsrivier, Patcor Quarries & section of SAL/St Albans.

3. Date: Thursday, 3 September 2020 (Alternative date: Saturday, 5 September 2020)

Time: 08H00 - 18H00

Lines / Areas

DSU1# (102-103) Ditchling/Summit; VMW1#43-49 (5-6), VMW1#43-5 (7-8), VMW1#43 (Van Stadens Gorge); TFM1#38-68 (42-43) (Thornhill Farms, Matjiesfontein, Vaalkrans and Boxes & Shooks); NFL1#20-8 (11-12) (Nokton Farms); SGP1#14 (3-4), SGP1#14 (3-4) (Gamtoos Pumps & Summit Loerie Pumps).

Reason for shutdowns:

To allow ESKOM to cross municipal lines to upgrade Grassridge – Sunnyside- Melkhout 132kV line .

All installations to be treated as live for the duration of the outage.

Apologies are tendered for any inconvenience caused.

Published: 20 Aug 2020, Resolved: 25 Aug 2020 RESOLVED

Planned water shutdown on Saturday

The Nelson Mandela Bay Municipality would like to inform residents and business owners of a planned water shutdown in Coega, Colchester and Kinkelbos on Saturday, 22 August 2020.

The water will be shutdown to repair a water leak on the main 450 mm water supply pipeline on Neptune Road.

The water will go off around 7am affecting Coega, Colchester and Kinkelbos, it is expected that the supply will be restored later that afternoon.

We apologise for the inconvenience and thank you for your cooperation.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 29 Jul 2020, Resolved: 31 Jul 2020 RESOLVED

PLANNED WATER SHUTDOWN ON THURSDAY

The Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown on Thursday to allow the Makro store to connect into the existing water network.

During the operation which commence from 8am the City will also carry out some maintenance work.

The work will affect the water supply in Rowallan Park below Baywest turnoff, Kabega, Morningside, Hunters, Parsons Ridge, Francis Evatt Park, Westering, Malabar and Cotswold.

Water tankers will be dispatched and located at:

Hunters SuperSpar

MetLife Mall

Linton Spar, and;

Malabar Community Hall.

We apologise for the inconvenience and thank you for your cooperation.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 22 Jul 2020, Resolved: 24 Jul 2020 RESOLVED

Planned Electricity Shutdown

Date: Thursday, 23 July 2020 (Weather permitting)

Time: 08:30 - 19:30

Affected areas:

Morenstondt Complex and Humewood Villas, Forest Hill

Please treat all installations as LIVE.
Electricity Call Center: 041 506 5595

Published: 17 Jul 2020, Resolved: 28 Aug 2020 RESOLVED

IVR systems and Accounts Call Centre on tel 041-506 5555 is operational as well as the following 3 x Customer Care Centres:

Business hours 8:00 to 15:30, Monday to Friday

(1) Mafana Sekhaya Gqobose (Old City Treasurer) , Govan Mbeki Avenue

(2) Korsten office (opposite Livingstone Hospital)

(3) Uitenhage office (at Uitenhage City Hall)

Published: 16 Jul 2020, Resolved: 21 Jul 2020 RESOLVED

Planned water shutdown in Cotswold on Friday

The Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown in Cotswold on Friday, 17 July 2020.

The operations forms part of the City’s war on leaks programme in an effort to save water. Maintenance work will be done on the inlet supply to the network and as a result residents are advised of the water shutdown which will commence from 9am until 2pm on Friday.

Water tankers will be distributed around Cotwold and stationed at:

Julane complex in Rowallan Park

Hunters Spar

Sherwood Spar

Malabar Ext 6

Framesby/Sunridge

We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 15 Jul 2020, Resolved: 28 Aug 2020 RESOLVED

Message from the Electricity Department regarding Loadshedding:

"When a group / area has been switched off for loadshedding, customer are reminded to switch off their major appliances, ie stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current causing a high demand on the electricity network. This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages. Customers are advised to switch on their appliances one by one, allowing a few minutes' intervals in between. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding."

Published: 07 Jul 2020, Resolved: 10 Jul 2020 RESOLVED

Planned water shutdown in Markman

Nelson Mandela Bay Municipality would like to alert businesses in Markman about a planned water shutdown on Thursday, 9 July 2020.

A valve replacement will be done on Studebaker Street and Chevrolet Street. The water will go off from 8am and is expected to be restored later during the day.

We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 01 Jul 2020, Resolved: 02 Jul 2020 RESOLVED

Planned  water shutdown on Thursday

Nelson Mandela Bay Municipality would like to inform residents about a planned water shutdown on Thursday, 2 July 2020 in Summerstrand. This is to enable the Nelson Mandela University contractor to tie in the new 450 main pipe that was rerouted to make way for new student accommodation. The water will go off in the morning around 7am and is expected to be restored around 5pm on the same day.

Areas that will be affected will be:

Council for Scientific and Industrial Research (CSRI)

Wool Testing Bureau

Sanlam Student Village

Cheshire Homes and

Nelson Mandela University.

Water tankers will be arranged and stationed at the Cheshire Old Home and Sanlam Student Village. Another water tanker will be on standby during the day to assist with the water outage. We apologise for the inconvenience pending this critical work.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 30 Jun 2020, Resolved: 06 Jul 2020 RESOLVED

The GIS servers will be undergoing maintenance from Thursday, 2 July 2020 at 16h00 up to and including Monday, 6 July 2020 at 12h00. 

The systems affected include CorpGIS, ArcMap and the external GIS Website.

Published: 30 Jun 2020, Resolved: 10 Jul 2020 RESOLVED

Korsten Traffic center is closed due to a staff member tested positive for Covid-19. All staff members are now in quarantine.  The center will be reopened on 9 July 2020.

Please click on the link here, to validate and check your driver's license card

Published: 23 Jun 2020, Resolved: 25 Jun 2020 RESOLVED

PLANNED WATER SHUTDOWN

Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown on Wednesday, 24 June 2020.

The shutdown will be implemented from 5pm to carry out maintenance work.

Areas affected will be:

Korsten

Sidwell

Ferguson

Holland Park

Neave Industrial

Businesses that operate 24 hours a day will also be affected. The water will be restored in the early hours on Thursday, 25 June 2020. We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 22 Jun 2020, Resolved: 17 Jul 2020 RESOLVED

Please be advised that the following offices are currently down and will be till further notice.

UITENHAGE TOWN HALLSELLICK STREET -Supply Chain Office
These offices do not have network connectivity due to faulty network equipment.

This affects connectivity to user Data and Cisco Telephony.

Published: 19 Jun 2020, Resolved: 30 Jun 2020 RESOLVED

PLEASE NOTE THAT ALL IVR SERVICES ARE STILL DOWN

(Aircon repairs are underway)

The following services are NOT available:

  • Accounts Call Centre on tel 041-506 5555
  • Pay by phone (NMBM app)
  • Purchase electricity by phone (NMBM app)
  • Submitting of meter readings
  • Obtaining statements from the automated service desk by utilising your pin

Alternatives:

  • Purchase pre-paid electricity via WireIt (register on www.wireit.co.za) or utilise any of the 120 pre-paid sale vendors in the city
  • Email queries to customercare@mandelametro.gov.za (queries only, not statement requests).
  • For IVR queries email: ivrhelp@mandelametro.gov.za
  • Email proof of payments to cashall9@mandelametro.gov.za
  • Email readings to mreader@mandelametro.gov.za
  • Email request for copy statements to statement@mandelametro.gov.za (statement request only, not queries)

Published: 19 Jun 2020, Resolved: 25 Jun 2020 RESOLVED

2017/18 - 2020/22  IDP & Budget 

NMB residents can tune into KQ FM (970) to listen to the reading of the Integrated Development Plan and Budget for their relevant wards:

Friday, 19 June 2020,  17:00 - 18:00

Cluster: Alex Matikinca (Wards 23, 54, 55, 56, 57, 58, 59 & 60)

Monday, 22 June 2020, 17:00 - 18:00

Cluster: Champion Galela (Wards 25, 26, 27, 28, 30, 33 & 36)

Tuesday, 23 June 2020, 17:00 - 18:00

Cluster: Zola Nqini (Wards 24, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52 & 53)

Wednesday, 24 June 2020, 17:00 - 18:00

Cluster: Molly Blackburn (Wards 1, 2, 3, 4, 5, 6, 7, 8, 9, 12, 39 & 40)

Thursday, 25 June 2020, 15:00 - 16:00

Cluster: Govan Mbeki (Wards 14, 15, 16, 17, 18, 19, 20, 21, 22 & 24)

Thursday, 25 June 2020, 17 - 18:00

Cluster: Lillian Diedericks (Wards, 7, 10, 11, 13, 29, 31, 32, 34, 35, 37, 38 & 41)

Residents can view the IDP here  and give their input either through the Whatsapp line: +27 62 358 8001 

OR

email to: idp@mandelametro.gov.za

Published: 19 Jun 2020, Resolved: 02 Jul 2020 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Tuesday, 30 June OR Wednesday, 1 July 2020.

Time: 9:00 - 17:00

Areas affected:

PART OF STEBONEATH & ALL SIDE STREETS & PART OF ARTHUR STREET, SYDENHAM

Published: 12 Jun 2020, Resolved: 17 Jul 2020 RESOLVED

Please note that only the following three (3) Customer Care Centres are now opened to the public from Monday to Friday, 8:00 - 15:30.

1) Mafana Sekhaya Gqobose (old City TREASURER). Govan Mbeki Avenue, Central, Port Elizabeth

2) Korsten office, Abette Street, Korsten (at Traffic Department & Library opposite Livingstone hospital)

3) Uitenhage office, Uitenhage City Hall

The following services are offered there:

  • Assistance to the Poor (ATTP) application & queries
  • Arrangements to repay arrears in terms of Debt Collection policy
  • IVR (automated telephone system) registration
  • Water Rebate application
  • Estate Late project - Free transfer of property for surviving ATTP beneficiaries
  • Property rates rebate applications
  • Property valuation certificate
  • Copies of municipal statements
  • Address changes
  • Account balance enquiries
  • Municipal account payments
  • Pre-paid electricity purchases

Due to the IVR system and Accounts Call Centre being off line as a result of the infrastructure problem,  purchase of pre-paid electricity via the municipal app is not possible.
Customers can however still purchase pre-paid electricity at any of the 120 pre-paid sale vendors in the city or via WireIt.

Published: 12 Jun 2020, Resolved: 19 Jun 2020 RESOLVED

Planned Electricity Maintenance shutdown.

DATE:  WEDNESDAY, 17 JUNE 2020

and

FRIDAY, 19 JUNE 2020

(Weather permitting)

TIME:  09:00 – 17:00

AFFECTED AREAS: PART OF STEBONEATH & ALL SIDE STREETS, AS WELL AS PART OF ARTHUR STREET, SYDENHAM

Published: 11 Jun 2020, Resolved: 19 Jun 2020 RESOLVED

MEDIA ALERT

11 JUNE 2020

UPDATE ON WATER SUPPLY OUTAGES IN UITENHAGE

The Nelson Mandela Bay Municipality would like to ask the residents of Uitenhage affected by the water outages in the area for their patience. Technicians and workers are on site, working around the clock to restore the water supply. The interruption in supply was caused by the burn-out on Sunday of the pump supplying water to reservoirs supplying the higher lying parts of Rosedale, Kabah and Mountain View.

The pump cannot be repaired and needs to be replaced. Unfortunately, a replacement is not locally available and the Municipality it trying to source one elsewhere. This may well cause a delay into next week.

The City has made water tankers available in the affected areas. Affected residents are encouraged to contact Ward 49 Councillor Franay Van De Linde on 082 303 7358 should they require more information concerning the location of the water tankers.

The City has also been experiencing problems with the electricity supply to the pump station that supplies water to the reservoir that supplies Scheepershoogte, Valleisig, Winterhoek Park and the higher lying parts of Van Riebeeckhoogte, Fairbridge Heights, Strelitzia Park and Vanes Estate. The City would like to alert residents that the pump is currently running, but has been the reason for these areas to be without water this week.

Issued by Nelson Mandela Bay Communications Office.

Published: 11 Jun 2020, Resolved: 01 Jul 2020 RESOLVED

NMBM CALL CENTRE CLOSED

The Nelson Mandela Bay Municipality would like to inform residents that the 041 506 5555 accounts call centre is currently closed due to air-conditioning problems.

The problem has been reported to the NMBM IT Department. At this stage, there is no timeframe available for repairs.

Residents are encouraged to e-mail queries to customercare@mandelametro.gov.za

We apologise for any inconvenience caused.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 03 Jun 2020, Resolved: 08 Jun 2020 RESOLVED

WATER INTERRUPTIONS ON THURSDAY

Nelson Mandela Bay Municipality would like to inform residents of an emergency work to be  carried out at the Nooitgedagt Water Treatment Works on Thursday.

The critical work will result in a decreased water supply from the Nooitgedagt Water Treatment Works to the Western areas of NMBM.

The system will be shut down early morning on Thursday,4 June 2020 and will be recharged on the same day, if no unplanned interruptions are experienced.

The following areas will be affected:

  • Rowallan Park
  • Francis Evatt Park
  • Hunters Retreat
  • Bay West
  • Parsonsvlei / Westbrook
  • Morningside
  • Kabega Park
  • Sherwood
  • Westering
  • Cotswold
  • Helenvale
  • Malabar
  • Parts of Schauderville
  • Framesby
  • Sunridge Park
  • Parts of Lorraine
  • Parts of Theescombe
  • Kamma Park

Water tankers will be made available, their positions will be communicated throughout social media and can also be enquired on 0800 20 50 50.

We apologise for the inconvenience.

Published: 26 May 2020, Resolved: 27 May 2020 RESOLVED

At Arlington sub, ADS 11kV OCB tripped affecting ADS (Arlington/ Driftsands), DSK (Driftsands / Schoenmakerskop), DLP (Lovemore Park), Willows. Staff attending to restoration of supply, no timeframe available.

Published: 26 May 2020, Resolved: 26 May 2020 RESOLVED

At Greenbushes sub, GBD and WKK OCBs tripped affecting Greenbushes, Draaifontein, St Albans, Waterkloof areas. Staff attending to restoration of supply, no timeframe available.

Published: 25 May 2020, Resolved: 28 May 2020 RESOLVED

The Nelson Mandela Bay Municipality would like to inform residents that the Service Delivery Call Centre has been temporarily closed. This is after it emerged that staff members came into contact with a person who tested positive for the Corona Virus

Residents are encouraged to send their queries to waterleaks@mandelametro.gov.za or report their queries directly to ward councillors who will then escalate them to the relevant offices for action.

Published: 24 May 2020, Resolved: 24 May 2020 RESOLVED

Northdowns sub will be switched off at 12H00 for emergency work affecting Young Park, Algoa Park, Willard, Cadles, Shatterprufe, Eveready, Gelvan Park, Parkside. Supply to be restored soonest, no timeframe.

Published: 23 May 2020, Resolved: 24 May 2020 RESOLVED

At Struandale sub, Ysterhout Mini OCB tripped affecting a section of Algoa Park and surrounds. Staff attending to restoration of supply, no timeframe available.

Published: 23 May 2020, Resolved: 24 May 2020 RESOLVED

Section of EMV line damaged affecting Missionvale and surrounds. Staff attending to repairs, no timeframe for restoration of supply.

Published: 22 May 2020, Resolved: 23 May 2020 RESOLVED

At Arlington sub, Steve Biko feeder switched off for emergency work to be done, affecting Steve Biko area in Walmer Location. Supply to be restored soonest, no timeframe.

Published: 11 May 2020, Resolved: 14 May 2020 RESOLVED

At Arlington sub, Steve Biko OCB switched off for emergecy work to be done, affecting section of Walmer Location. Supply to be restored soonest, no timeframe

Published: 08 May 2020, Resolved: 11 May 2020 RESOLVED

DSK (Driftsands / Schoenmakerskop) line switched off for emergency repairs. Supply to be restored soonest.

Lost supply on THC (Theescombe) 6kV line. Staff attending to restoration of supply, no timeframe available.

Published: 16 Apr 2020, Resolved: 23 May 2020 RESOLVED

PLEASE NOTE THAT ALL CUSTOMER CARE CENTERS ARE CLOSED UNTIL THE LOCKDOWN HAS BEEN LIFTED.


Published: 17 Mar 2020, Resolved: 18 Mar 2020 RESOLVED

COVID-19 SOUTH AFRICA - INFORMATION 

Emergency Hotline: 0800 029 999

WhatsApp Support Line: 0600-123456

Global Map of Covid-19 infections
Credit: Johns Hopkins University


Published: 12 Mar 2020, Resolved: 15 Mar 2020 RESOLVED

PLANNED POWER OUTAGE:

Date: Saturday, 14 March 2020 (Weather permitting)

Time: 09:00 - 13:00

AFFECTED AREAS:

Carnation avenue, Part of Cassia Drive, Up to and including Cassia Place, Sunridge Park

Please treat all installations as "Live".



Published: 09 Mar 2020, Resolved: 10 Mar 2020 RESOLVED

STAGE 1 loadshedding will be implemented at 09H00.

Stage 1 schedule for today:

  • 09H00-10H30: Group 13
  • 10H00-12H30: Group 14
  • 12H00-14H30: Group 15
  • 14H00-16H30: Group 16
  • 16H00-18H30: Group 17
  • 18H00-20H30: Group 18
  • 20H00-22H30: Group 19
  • 22H00-00H30: Group 1
Published: 06 Mar 2020, Resolved: 09 Mar 2020 RESOLVED
The new Budget & Treasury Customer Care office, situated in the Motherwell Licensing Centre (Thusong), has been open to the public since 3 February 2020.

The following services are offered:

- Assistance to the Poor (ATTP) application & queries
- Arrangements to repay arrears in terms of the Debt Collection policy
- IVR (automated telephone system) registration
- Water Rebate applications
- Estate Late project
- Free transfer of property for surviving ATTP beneficiaries
- Rates rebate applications:
- Sporting body rates rebate applications
- Public benefit organisation rebates/Non-profit organisations
- Agricultural rates
- Pensioners/Disability
- Property valuation certificates
- Copies of municipal statements
- Address changes
- Account balance enquiries

No payments/ cash will be accepted at first, as the vault is still under construction, it is anticipated that construction will be finalised within the next two months.
Published: 02 Mar 2020, Resolved: 06 Mar 2020 RESOLVED
Please note:
NEW load-shedding GROUPS and SCHEDULES implemented. Please click on the Load-Shedding quick link.
Published: 26 Feb 2020, Resolved: 02 Mar 2020 RESOLVED
Please note:
NEW load-shedding GROUPS and SCHEDULES implemented.
Published: 07 Feb 2020, Resolved: 26 Feb 2020 RESOLVED
WATER INTERRUPTION UPDATE - 7 February 2020

Nelson Mandela Bay would like to inform residents and businesses that water situation remains critical and constrained. Most affected areas continue to get intermittent water supply, low pressure and no water.

Please click here to view the full notice of the affected areas and alternatives available.
Published: 30 Jan 2020, Resolved: 31 Jan 2020 RESOLVED
Electricity: Large part of Kamesh and surrounds affected by outage due to fault at Valk substation.
Subs that are off:
1. Spreeu
2. Tech Mini
3. McCarthy
4. Accom
5. Abbot
6. Moffat
Staff attending to the restoration of supply, no timeframe available
Published: 27 Jan 2020, Resolved: 30 Jan 2020 RESOLVED
Electricity: Emergency work will be carried out at Swartkops, Mount Rd and Ditchling sub stations from 15H00 to 18H00. No loss of supply anticipated, however power dips may occur.
Published: 23 Jan 2020, Resolved: 24 Jan 2020 RESOLVED
Please note: The Bid Adjudication Committee meeting scheduled for Friday, 17 January 2020 has been postponed until Friday, 24 January 2020.
 

 

 

 

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